Returns Policy

We offer a 14-day return policy, during which you may return your item to us for a refund, starting from the date the item was received. The item must be in pristine condition and include the original, undamaged packaging. The customer is responsible for covering the cost of return shipping and arranging the return.

Request a Return

Please emailcustomersupport@myenergi.comto request a return, or use the form (here). Please include the details of the return, your name, receipt number, and address. Missing information may cause a delay.

To return the Product(s), you should package the parcel securely (making sure to include a note with your name and address—along with any return slip, if we have provided one—inside the parcel) and then return it to us, either by courier, registered mail, or another form of certified mail; or, if the Product(s) are too bulky to return by mail, by a suitable carrier, to the following address:

Returns Address
Attn: myenergi Returns Dept,
Pioneer Business Park,
Faraday Way,
Stallingborough,
Grimsby, DN41 8FF

We recommend that you purchase sufficient shipping insurance to cover the value of the contents. Please keep your proof of mailing or shipment and tracking information until your refund has been processed. You are responsible for the cost and risk of returning the Product(s) to us. We accept no liability for any loss or damage to the Product(s) that occurs while they are in transit to us.

Consumer Cancellation Rights

You may cancel a Contract at any time before your order is delivered and up to 14 days afterward, starting on the day after your order (in its entirety) is delivered to you.

If you cancel, you will receive a full refund of the price paid for the Product(s) in accordance with our refund policy (see below).

To cancel a Contract, you must clearly notify us:

• • in writing, providing us with your name, address, and order reference; or
  • by completing and submitting our cancellation form available on the website (here) or by emailingcustomersupport@myenergi.com

You must also return the Product(s) to us within 14 days after the day you notify us of the cancellation, in the same condition in which you received them (which does not affect your right to take any reasonable steps to examine the Product(s) and ensure they conform to your order). You have a legal obligation to take reasonable care of the Product(s) while they are in your possession. If you fail to comply with this obligation, we may have the right to deduct the cost of any deterioration (due, for example, to your use of the Product(s)), up to the price of the Product(s), from the refund to which you are otherwise entitled.

Our Refund Policy

If you cancel a Contract between us within the 14-day cooling-off period (see above), we will process any refund due to you as soon as possible and, in any case, within 14 days after the day on which we receive the Product(s) back or, if earlier, the day on which we receive proof that you have returned the Product(s) to our returns address (see above). We will refund the full amount paid (subject to any deduction we are entitled to make due to your use of or damage to the Product(s)), including the cost of standard delivery. However, we will not refund the cost of returning the Product(s) to us. If you received any promotional or other discount when you paid, any refund will only reflect the amount you actually paid.

Refunds are issued using the same payment method you originally used to pay for your purchase, unless otherwise agreed.

Defective Products

If any Product you order is damaged or defective upon delivery or has become defective, you may have one or more legal remedies available to you, depending on when you notify us of the problem, in accordance with your legal rights. If you believe a Product was delivered damaged or defective or has become defective, you should notify us as soon as possible, preferably in writing, providing your name, address, and order reference. Nothing in this section affects your legal rights. Please see our [Product Warranty] for more details.