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Privacy Policy

Privacy policy in other regions 


1. Introduction


This privacy notice describes how, when and why we, “myenergi Ltd”, may use your information, as well as your rights relating to that information.


myenergi Ltd is a registered company in England and Wales, company number 10261262, registered address at Pioneer Business Park, Faraday Way, Stallingborough, Grimsby, United Kingdom, DN41 8FF. We are part of the myenergi Group Ltd that includes myenergi GB Limited, and subsidiaries in Australia, Benelux, Germany, and Ireland.


myenergi Ltd is the controller for the personal information processed through the myenergi app and myaccount, myenergi devices, product research and development, marketing, and customer support. We are registered with the Information Commissioner’s Office: ZA777484.


2. How to Contact us


If you have any questions about this privacy notice or the way we process your personal data, you can contact our Data Protection Officer at or write to: myenergi Ltd, Pioneer Business Park, Faraday Way, Stallingborough, Grimsby, United Kingdom, DN41 8FF.


If you are an EU citizen or Regulator, for the purposes of GDPR, our appointed representative is myenergi Distribution (Ireland) Limited, M101 Baggot Street Lower, Dublin, Dublin 2, DO2 TY29, Ireland. The appointed representative can be contacted at


3. Your personal information


3.1 What is personal information and what is processing of personal information?


Personal information (or data) is any information relating to you and that alone or together with other pieces of information gives the person that collects and processes such information the opportunity to identify you as a person (e.g., your name, address, contact details, location, behaviours, unique identifiers, ethnicity, etc.).


Processing of personal information means any action, for example, collection, recording, organisation, structuring, storage, use or disclosure by any means.


3.2 What personal information we process and why?


We may process the following types of personal information when you contact us, work for or with us, purchase or use myenergi services or products:


  1. Personal and professional details: if you apply for a job or vacancy, you will provide us with your name, address, contact details, qualifications, employment history, and financial circumstances. For further details, see our recruitment privacy notice.
  2. Employment details: for persons employed by myenergi, your contact details, work patterns, images, attendance, performance, training, pay, vehicle usage, proof of identification, unique identifiers, right to work, health, etc.
  3. Contractor or supplier details: your personal or business names, addresses, contact details, financial details, performance, etc.
  4. CCTV recordings (images): from cameras located at the myenergi offices for the purposes of health and safety and general crime prevention.
  5. Customer Contact Details: your name, email address, telephone number, address, so that we can respond to enquiries, requests, or orders.
  6. myenergi app: your email address or single sign on identity if you download the app and create an account. Your myenergi device hub serial number, hub name, energy supplier, and tariff, if you want to manage your device and settings. If you have a dynamic energy tariff, you will also need to provide the postcode where the myenergi device is located to ensure the right tariffs are available.
  7. myenergi myaccount: your email address or single sign on identity if you create an online myaccount. Your myenergi device hub serial number, hub name, energy supplier, and tariff, if you want to manage your device and settings. If you have a dynamic energy tariff, you will also need to provide the postcode where the myenergi device is located to ensure the right tariffs are available. You can also add your name, address, telephone number, type of electric heating and any renewable devices you have.
  8. Energy consumption, export, and generation data: this data is recorded when a myenergi device is connected to the Internet, so it can be presented in the myenergi app and myaccount. The data includes device status, charging schedules, and usage. It is available to us via our Admin Portal to help us understand how the device is working and provide customer support. We will only know who you are if you have registered your device on the app or a myenergi online account and provided your personal data.
  9. Register of sales and Electric Vehicle (EV) charging logs: to comply with The Electric Vehicles (Smart Charge Points) Regulations 2021, we maintain a register of the EV smart charge points sold for the use in Great Britain and, when myenergi EV devices are connected to the internet, EV data is created to enable consumers to monitor how much electricity they are using when charging their vehicle.
  10. Customer transaction information: records of the products and services you purchase or receive from us.
  11. Payment information: credit/ debit card details and bank account details you provide to make payment for the products and services you purchase from us.
  12. Delivery information: information relating to the delivery of our products to you.
  13. Installation and service history: records relating to the installation of our products at your home or property and information relating to the servicing of that product.
  14. Responses to surveys, competitions, and promotions: we keep of any surveys to better understand how you use myenergi products and services and their performance, or your entry into any competition or promotion we run.
  15. Records of your discussions with our customer support teams: when you share comments and opinions with us, ask us questions or make a complaint we will keep a record of this. This includes when you send us emails, phone or customer service teams or contact us through social media such as through Twitter or our Facebook page.
  16. How you use the myenergi app and our website: we may collect information about the web pages you look at and how you use them as well as app diagnostics to help improve performance of the app.
  17. Location information: where you have provided us with your address or location, so that we can deliver our products or services, or you get the right energy tariffs.
  18. Community messaging: your username and any messages or opinions you publish on our online customer forums. Taking part on the forum may require you to create a user account with a third party and adhere to their terms and conditions, for example our Customer Forum is hosted by tapatalk.


You may not always be required to provide all the personal information described above, but there may be occasions that if you don’t it may affect your use of our products and services, or the functionality of our products may be reduced.


We only collect special category data if it is necessary and is generally limited to information to support any particular needs or to meet any legal obligations for the purposes of employment, equality monitoring, health and safety.


We may anonymise and aggregate any of the personal information we hold for purposes that include testing out IT systems, research, data analysis, improving our products and services.


We will use the personal information available to us in the event we have to investigate the misuse of a myenergi account, any suspected fraud, or for debt collection.


3.3 Lawful basis for processing personal information


When we process personal data, we need to have a lawful basis for doing so, which include the following:


  • Contract performance: where we use your information to provide you with your account, product, or service (for example, name, address, contact details to take orders, deliver products, ).


  • Legal obligation: where we must process your information by law (for example sharing employee data with the HM Revenues and Customs).


  • Legitimate interest: we are allowed to use personal information where, on balance, there is a legitimate interest and a reasonable benefit to us or to a third party. For example, in the development and maintenance of our products and services, research, data analysis, to facilitate your contract or arrangement with a third party such as your energy supplier, use of CCTV cameras at myenergi sites, etc.


  • Consent: sometimes, we need your consent to process your personal information, for example when you sign up to receive our newsletters or direct marketing. You can withdraw your consent at any time.


3.4 How do we collect your personal information?


We may collect personal information from various sources:


  • Directly from you: when you apply for a role or business opportunity, create a myenergi account, purchase products or services, complete our forms, enter competitions or promotions, contact us by phone, email or directly in any other way.


  • Our website, app and myenergi products: that provide us with information about how you use them and the devices in your home that you connect to them.


  • Third party companies: may provide us with information to help deliver our products and services to you, and to understand you better.


  • Installers and service engineers: provide us with information about the installation and maintenance of myenergi products.


3.5 Automated decision making


We do not make any automated decisions about you.


3.6 How do we protect your personal information?


We take technical and organisational measures to ensure the personal information is processed in a manner that ensures appropriate security of information including protections against unauthorised or unlawful processing, accidental loss, destruction, or damage. For example, we implement policies and procedures, access and physical controls to our sites, unique user accounts, access restrictions and user rights, anti-virus software, and encryption.


3.7 Who do we share your personal information with?


We share personal information within the myenergi group for the purposes described in Section 3.2.


We also share personal data with third parties where it is appropriate and lawful to do so, for example:


  • Installers and service engineers: so that they can book appointments with you and provide installation and product maintenance services.


  • Delivery companies: to deliver products that you have ordered from us.


  • Other service providers, suppliers, and advisors: such as companies that support our IT, help us analyse the data we hold, process payments, send communications to our customers, provide us with legal or financial advice and generally help us deliver our services to you.


  • Market research: occasionally we may ask our market research partners to contact our customers to help us find out how to improve our products and services.


  • Energy aggregators: if you sign up to one of our energy flexibility schemes, such as GridPay Services, we will share your personal data (name, address, contact details, and myenergi device serial number, energy supplier, and tariff) with the Partner Provider to allow them to interact with your myenergi device to manage its usage and modify its settings, e.g., to charge during off peak hours. Depending on the terms and conditions of the scheme, we may process your bank details if the scheme provides financial rewards or incentives.


  • Energy suppliers: we will share your personal data (name, location myenergi device serial number, and energy usage) with energy suppliers if you have asked us to or you have taken steps to connect your myenergi account to another company’s products and services (e.g., exploit dynamic tariffs, Open Charge Point Protocol). In some cases, this may allow the energy supplier to interact with your myenergi device to manage its use and modify settings, so you can benefit from flexible tariffs.


  • Referral Partners: if you have purchased a product through one of our referral partners, we will share information with the referring partner to confirm the purchase and status of the order.


  • The Government or regulators: where we are required to do so by law or to assist with their investigations.


  • Police and law enforcement: to assist with the investigation and prevention of crime or the apprehension or prosecution of offenders.


  • Business Transfers: as we develop our business, we might sell or buy businesses or assets. In the event of a corporate sale, merger, reorganization, dissolution or similar event, Personal Data may be part of the transferred assets.


  • Third parties analysing the use of our products, although the information we provide is aggregated and anonymised to prevent anyone being identified or more identifiable.


3.8 Transferring your personal information internationally


We process personal data in the UK and the European Union. If personal data is processed outside of these areas, for example within the myenergi group or with contracted parties, we will implement controls and safeguards to comply with the applicable data protection laws, UK GDPR and (EU) GDPR.


3.9 How long do we hold personal information?


We retain your personal data for only as long as necessary. Our retention periods are based on business needs and personal information that is no longer needed is anonymised or destroyed.


You can edit or delete your information in the myenergi app or online myaccount. If you delete your account, all the data associated to you is permanently deleted from our data servers (we don’t hold a ‘recycle bin’ for user accounts), although we will still collect status and usage data from your device. If you simply remove the App from your device (e.g., phone), your account still exists, and your information is still held until you delete your account.


4 Marketing


4.1 Direct Marketing


In accordance with the marketing preferences you set when creating your account or that you set with us at another time, we may contact you by email, push notifications via the myenergi app, text, mail, or phone with information about products and services we believe you may be interested in.


If you tell us not to email, send push notifications, mail, or phone you with direct marketing we won’t contact you in that way. You can let us know at any time that you do not wish to receive marketing messages by sending an email to You can also unsubscribe from our marketing emails by clicking on the unsubscribe link in the email we send you.


4.2 Advertising on other websites and apps


We work with our advertising agencies to show you advertising about our products and services on websites or apps that you visit, at a time and in manner that we feel is relevant to you. To do this, our advertising agencies use anonymised information about the websites, apps, social media content and ads you interact with or view when connected to the Internet, to make sure the advertising you see is more relevant to you. The techniques our advertising agencies use (to determine what advertising to show you), recognise the device you are using but are not aimed at you as a named individual. Typically, cookies and similar technologies are used to target this type of advertising, read more in ‘Cookies’ Section.


5. Service Notifications


The myenergi app will send service notifications by email, or directly to your device through the app, when we have something important or interesting to make you aware of or you have asked to be notified about certain events relating to your myenergi products.


6. Cookies

A cookie is a small text file downloaded onto ‘terminal equipment’ (e.g., a computer or smartphone) when the user accesses a website. It allows the website to recognise that user’s device and store some information about the user’s preferences or past actions. You can configure your browser to be informed about the use of cookies and decide individually about their acceptance on a case-by-case basis or you can configure your browser to generally exclude cookies for certain cases. If you choose not to accept cookies, the functionality of our site may be reduced. Our cookie notice is here: Cookie Notice | myenergi GB.

7. Your data protection rights


You have the following rights in relation to your personal information:


  • The right to be informed about how your personal information is being used.


  • The right to access the personal information we hold about you.


  • The right to object to the processing of your personal information, which includes the right to withdraw consent or to opt-out from receiving direct marketing messages.


  • The right to rectification to correct personal information we hold about you.


  • The right to erasure to ask us to delete the personal information we hold about you.


  • The right to restrict the processing of your personal data where the processing does not comply with applicable data protection laws.


  • The right to data portability to ask us to receive the personal data that you have provided to us or to have it transmitted to a third party without hindrance.


To exercise any of the above rights, or if you have any questions relating to your rights, please contact us by using the details provided in Section 2 above.


Data protection rights are not always absolute and where we cannot fulfil the request, we will explain why. For general information about data rights, see the Information Commissioner’s website at


8. Supervisory Authority


You have the right to contact your data protection supervisory authority if you need advice or have any data protection concerns about the way your personal data is processed.


The Information Commissioner’s Office (ICO) is the UK’s supervisory authority and guidance is available on their website at and can be contacted by email, live chat, telephone 0303 123 1113, or in writing to Wycliffe House, Water Lane, Wilmslow SK9 5AF.


In the EEA, the list of supervisory authorities is here: Our Members | European Data Protection Board (


We are here to help and encourage you to contact us to resolve your complaint first.