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Customer Support
Returns Policy
We offer a 14-day return policy, during which you may return your item to us for a full refund, starting from the date the item was received. The item must be in pristine condition and include the original, undamaged packaging. (See full termshere)
Subject to the provisions set forth in ourterms here, myenergi products are covered for three (3) years from the date of purchase against defects in materials and workmanship.
Email us at support@myenergi.com or call us at +44 (0)333-300-1303. Our Technical Support team will conduct an assessment, gather any additional information, and, if necessary, arrange a service visit by one of myenergi's approved warranty installers.
Customer Service FAQs
Once our Technical Support team has diagnosed the problem and a replacement has been shipped, your information will be forwarded to our Installer Relations team, who will arrange for one of our approved warranty installers to perform the work.
They will contact you to arrange this within a few business days of your reporting the issue.
If the warranty-approved installer does not take the defective unit with them, please contact customersupport@myenergi.com and provide the serial number of your defective unit.
Once we receive your return, a member of our Customer Support team will send you all the information you need to return the product free of charge.
We aim to ship all replacement units or parts within 48 hours of the issue being reported and diagnosed by our Technical Support team.
However, if any issues arise that cause delays, we will contact you to let you know how long it will take.
No. We will arrange for a certified warranty technician to visit once we have assessed the problem and determined that a home visit is necessary.
All faults must be reported to myenergi first. Any unauthorized repairs or replacements will void the manufacturer's warranty.
If the product is removed and reinstalled by a myenergi-approved and trained installer, we will, upon your request, maintain the warranty coverage for your product in your new home.
The warranty terms apply to products installed in mainland UK, Northern Ireland, and the Republic of Ireland. If you live on a remote island, please contact technical support for more information.
Contact Us
Please contact our customer support team if you need to request a return or have any questions about a defect you've reported. The team will respond to you within 24 hours.
