Customer support

Prior to requesting a return or reporting a fault and raising a ticket, please try our available self-help options first: AI Assistant, our self-help video library, or general AI tools such as ChatGPT, Gemini or Claude, which can be useful for common issues like Wi-Fi problems.

If you’re still unable to resolve the issue, please call myenergi on +353 1 200 3003 (Ireland) or 028 2044 0606 (Northern Ireland) to report the fault. Demand for our products and support services has grown significantly with the rise in solar, EV, and home energy adoption, so wait times currently range from 5 to 50 minutes, and can be longer during peak periods. We know that’s not ideal, and we’re working hard to improve this. Once you’re through to one of our agents, we’ll do everything we can to get your issue resolved.

When calling, please make sure you’re at the property with the device, and have your serial number to hand. This can be found in the myenergi app, or physically on the device itself. For zappi GLO, if you’re unable to view the serial number via the app, you can remove the front fascia to locate it, no tools are required. There’s no need to remove any screws or go any further than the fascia; please do not attempt this, as it may expose live electrical components.

We offer a 14 day returns policy for which to return your item to us for a full refund, from the date the item was received. The item must be in pristine condition and come complete with the original undamaged packaging. See full terms here

To return the Product(s), you should package the parcel securely and make sure you include a note of your name, address, receipt/invoice and enclose any returns slips, RMA numbers we have provided inside the parcel. Return the product to us, either by courier or by recorded delivery mail or other forms of certified mail or, if the Product(s) are too bulky to return by mail, then by a suitable carrier, to the following address:

Returns Address

• 41 Dunamallaght Road
• Ballycastle
• Co. Antrim
• BT54 6PF

Subject to the provisions described in our terms here, myenergi products are protected for three (3) years from the date of purchase against faults in material and workmanship.

Warranty Documents

Prior to returning any faulty product to myenergi, please see the Support section above for our self-help options and how to contact us to report a fault.

If myenergi agrees that the product should be returned (to be determined in the sole discretion of myenergi), it will issue a Return Merchandise Authorisation (RMA) number, the RMA must be clearly marked on the packaging of the product to be returned. myenergi may arrange collection at its discretion, otherwise myenergi will refund the cost of shipping charges up to, and not exceeding, the cost of second-class shipping.