Technical Support Assistant

myenergi APAC  is a young, progressive, innovative and fast-growing company with it’s APAC HQ  based right here in Melbourne.  We specialise in the design and manufacture of ground breaking renewable-energy technology products such as the Zappi and Eddi.

Due to a very exciting stage of growth and development, we’re now looking to recruit a Technical Support Assistant.

Responsibilities:

• Taking calls.
• Making sure we have full customer details.
• Noting the key issues in a new Tech Support Ticket.
• Answering very basic issues using a call handling script.
• Either passing call on to Engineer if available or letting customer know we will call them back / respond by email as preferred.
• Managing new tickets.
• Ensuring we have all the details.
• Responding to basic enquiries.
• Passing to engineer.
• Helping to manage the Knowledge Base – so creating the articles, formatting, adding drawings and photos, using the material provided by the engineers.

Required Qualifications and Experience:

• Good phone skills.
• IT literate (they will live in the Tech Support helpdesk!)
• Good written communication.
• Organised, motivated, self starting etc.
• Would be an advantage if they had experience with a call/help desk ticketing system.

Job Type: Full-time, Permanent

Salary: DOE

What myenergi offer you:

• Free charging of electric vehicles on site.
• Cycle to Work Scheme
• Mental Health First Aiders across the business, let’s be there for each other
• Career Development & Encouragement
• Employee Empowerment
• Free onsite parking
• Positive working environment