{"id":47956,"date":"2022-12-13T16:16:11","date_gmt":"2022-12-13T16:16:11","guid":{"rendered":"https:\/\/myenergi.com\/?page_id=47956"},"modified":"2022-12-13T16:16:11","modified_gmt":"2022-12-13T16:16:11","slug":"vulnerability-disclosure-policy","status":"publish","type":"page","link":"https:\/\/www.myenergi.com\/nz\/vulnerability-disclosure-policy\/","title":{"rendered":"Vulnerability Disclosure Policy"},"content":{"rendered":"\n\n
\n\n\n
\n\t\n\t
\n\t\t
\n

\n Vulnerability Disclosure Policy <\/h1>\n <\/div>\n\n\t\t\t<\/div>\n <\/div>\n<\/div>\n\n\n\n
\n\n
\n\n
\n\n
\n\n
\n
\n
\n

Background<\/h3>\n

At myenergi we care about ensuring our products are safe and secure whilst they operate in your home. Your myenergi products include security features that protect your device against evolving cyber threats.<\/p>\n

New cyber threats are discovered across the world every day, so it is important you keep your myenergi device up to date with the latest firmware to ensure you benefit from the latest quality and security updates. For most devices, you can check the firmware of your myenergi device and update it in the myenergi app.<\/p>\n

The myenergi system is designed to be reliable, secure and to keep your data confidential. This ensures your product performs in a reliable and safe way, to protect you, your home, and the energy grid from damage.<\/p>\n

<\/h3>\n

Vulnerability Disclosure Policy<\/h3>\n

myenergi recognises the role that the security community and our customers play in keeping our products and all our customers safe. We welcome reports from customers or security researchers, if a suspected security vulnerability is discovered in our products, software, or servers.<\/p>\n

We value the time and the effort involved in reporting vulnerabilities to us, however we do not offer monetary rewards (sometimes referred to as \u2018bug bounties\u2019) for discovered vulnerabilities.<\/p>\n

For the safety and security of our products and customers, myenergi does not disclose information relating to security vulnerabilities until a suitable fix has been implemented.<\/p>\n

\u00a0<\/p>\n

You can report a vulnerability to us using the below link\u00a0If you discover a suspected vulnerability:<\/p>\n<\/div>\n<\/div>\n

\n
\n
\n
\n
\n

When making your report to us please let us know the following information:<\/p>\n