{"id":33842,"date":"2022-05-12T09:31:13","date_gmt":"2022-05-12T08:31:13","guid":{"rendered":"https:\/\/myenergi.com\/?page_id=33842"},"modified":"2022-10-17T10:17:51","modified_gmt":"2022-10-17T09:17:51","slug":"customer-support","status":"publish","type":"page","link":"https:\/\/www.myenergi.com\/nl\/customer-support\/","title":{"rendered":"Customer Support"},"content":{"rendered":"\n\n<div id='block-header-basic-block_627cc5c4bcc44'  class='flexi-block header-basic-block pt-0 pb-8 relative header-with-image'>\n\n\n    <div class=\"relative \">\n\t\n            <img decoding=\"async\" width=\"1920\" height=\"800\" src=\"https:\/\/www.myenergi.com\/nl\/wp-content\/uploads\/sites\/6\/2022\/06\/myenergi-convenience-1920x800.jpg\" class=\"absolute top-0 left-0 object-cover w-full h-full z-[-1]  rounded-bl-2.5xl block\" alt=\"\" style=\"opacity: 1\" loading=\"lazy\" srcset=\"https:\/\/www.myenergi.com\/nl\/wp-content\/uploads\/sites\/6\/2022\/06\/myenergi-convenience.jpg 1920w, https:\/\/www.myenergi.com\/nl\/wp-content\/uploads\/sites\/6\/2022\/06\/myenergi-convenience-300x125.jpg 300w, https:\/\/www.myenergi.com\/nl\/wp-content\/uploads\/sites\/6\/2022\/06\/myenergi-convenience-1024x427.jpg 1024w, https:\/\/www.myenergi.com\/nl\/wp-content\/uploads\/sites\/6\/2022\/06\/myenergi-convenience-768x320.jpg 768w, https:\/\/www.myenergi.com\/nl\/wp-content\/uploads\/sites\/6\/2022\/06\/myenergi-convenience-1536x640.jpg 1536w, https:\/\/www.myenergi.com\/nl\/wp-content\/uploads\/sites\/6\/2022\/06\/myenergi-convenience-600x250.jpg 600w, https:\/\/www.myenergi.com\/nl\/wp-content\/uploads\/sites\/6\/2022\/06\/myenergi-convenience-250x104.jpg 250w\" sizes=\"auto, (max-width: 1920px) 100vw, 1920px\" \/>        \n\t<div class=\"container flex flex-col mx-auto invert-color  min-h-[394px]  pb-9  justify-end py-11 md:py-9 lg:py-11 \">\n\t\t<div class=\"first-mt-0 pb-9 lg:pb-4\">\n                            <h1 class=\"h2 lg:h3 !mb-0\">\n                    Customer Support                <\/h1>\n                    <\/div>\n\n\t\t\t\t\t<div class=\"relative flex flex-wrap justify-between w-full mx-auto\">\n    <div class=\"w-full py-5 breadcrumbs\">\n        <nav aria-label=\"breadcrumbs\" class=\"rank-math-breadcrumb\"><p><span class=\"last\">Home<\/span><\/p><\/nav>    <\/div>\n<\/div>\t\t\t<\/div>\n    <\/div>\n<\/div>\n\n\n\n<div id=\"block-fifty-fifty-img-txt-block_629dcc78d5d8c\"  class=\"bg-white flexi-block fifty-fifty-img-txt-block  \">\n\t<div class=\"container relative z-10 flex flex-wrap justify-center pb-0 mx-auto pt-12 md:pt-20 lg:pt-32 pb-8 lg:pb-16 \">\n        <div class=\"flex flex-wrap w-full justify-center lg:justify-between items-center    \">\n\n            \n                <div class=\"w-full load-hidden image-wrapper lg:w-1\/2 md:max-w-[500px] lg:max-w-none  xl:pr-3.9\">\n                    <img decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/www.myenergi.com\/nl\/wp-content\/uploads\/sites\/6\/2022\/06\/0255-1024x683.jpg\" class=\"w-full rounded-2.5xl\" alt=\"\" style=\"opacity: 1\" loading=\"lazy\" srcset=\"https:\/\/www.myenergi.com\/nl\/wp-content\/uploads\/sites\/6\/2022\/06\/0255-1024x683.jpg 1024w, https:\/\/www.myenergi.com\/nl\/wp-content\/uploads\/sites\/6\/2022\/06\/0255-300x200.jpg 300w, https:\/\/www.myenergi.com\/nl\/wp-content\/uploads\/sites\/6\/2022\/06\/0255-768x512.jpg 768w, https:\/\/www.myenergi.com\/nl\/wp-content\/uploads\/sites\/6\/2022\/06\/0255-1536x1024.jpg 1536w, https:\/\/www.myenergi.com\/nl\/wp-content\/uploads\/sites\/6\/2022\/06\/0255-600x400.jpg 600w, https:\/\/www.myenergi.com\/nl\/wp-content\/uploads\/sites\/6\/2022\/06\/0255-250x167.jpg 250w, https:\/\/www.myenergi.com\/nl\/wp-content\/uploads\/sites\/6\/2022\/06\/0255.jpg 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>                <\/div>\n\n            \n            \n                <div class=\"w-full self-center lg:w-1\/2 md:max-w-[500px] lg:max-w-none lg:pl-20 2xl:pl-45 pt-12 lg:pt-0 load-hidden content-wrapper\">\n                    <div class=\"w-full first-mt-0 last-mb-0 \">\n                        <h2>Returns Policy<\/h2>\n<p>We offer a\u00a014 day returns policy\u00a0for which to return your item to us for a full refund, from the date the item was received. The item must be in pristine condition and come complete with the original undamaged packaging. (see full terms\u00a0<a href=\"https:\/\/myenergi.com\/returns-policy\/\" target=\"_blank\" rel=\"noopener\">here<\/a>)<\/p>\n                    <\/div>\n                <\/div>\n\n                    <\/div>\n\t<\/div>\n<\/div>\n\n\n\n\n\n\n\n    <div id='block-page-hero-block-block_62a8b55880101'  class='flexi-block page-hero-block-block '>\n        <div class=\"pt-8 lg:pt-16 pb-12 md:pb-20 lg:pb-32 \">\n\n            <div class='heroslider relative overflow-hidden no-swiper' data-active=\"1\">\n\n\t\t\t\t<div class=\"\">\n\n\t\t\t\t\t\n\t\t\t\t\t\t<div class=\"relative h-full !w-full flex min-h-screen  invert-color swiper-slide-active\" data-swiper-autoplay=\"7000\">\n\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1920\" height=\"800\" src=\"https:\/\/www.myenergi.com\/nl\/wp-content\/uploads\/sites\/6\/2022\/06\/myenergi-simple-technology-1920x800.jpg\" class=\"absolute top-0 left-0 object-cover w-full h-full hidden lg:block\" alt=\"\" loading=\"eager\" fetchpriority=\"high\" srcset=\"https:\/\/www.myenergi.com\/nl\/wp-content\/uploads\/sites\/6\/2022\/06\/myenergi-simple-technology.jpg 1920w, https:\/\/www.myenergi.com\/nl\/wp-content\/uploads\/sites\/6\/2022\/06\/myenergi-simple-technology-300x125.jpg 300w, https:\/\/www.myenergi.com\/nl\/wp-content\/uploads\/sites\/6\/2022\/06\/myenergi-simple-technology-1024x427.jpg 1024w, https:\/\/www.myenergi.com\/nl\/wp-content\/uploads\/sites\/6\/2022\/06\/myenergi-simple-technology-768x320.jpg 768w, https:\/\/www.myenergi.com\/nl\/wp-content\/uploads\/sites\/6\/2022\/06\/myenergi-simple-technology-1536x640.jpg 1536w, https:\/\/www.myenergi.com\/nl\/wp-content\/uploads\/sites\/6\/2022\/06\/myenergi-simple-technology-600x250.jpg 600w, https:\/\/www.myenergi.com\/nl\/wp-content\/uploads\/sites\/6\/2022\/06\/myenergi-simple-technology-250x104.jpg 250w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/><img decoding=\"async\" width=\"800\" height=\"1024\" src=\"https:\/\/www.myenergi.com\/nl\/wp-content\/uploads\/sites\/6\/2022\/06\/myenergi-simple-technology-mobile.jpg\" class=\"absolute top-0 left-0 object-cover w-full h-full block lg:hidden\" alt=\"\" loading=\"eager\" fetchpriority=\"high\" srcset=\"https:\/\/www.myenergi.com\/nl\/wp-content\/uploads\/sites\/6\/2022\/06\/myenergi-simple-technology-mobile.jpg 800w, https:\/\/www.myenergi.com\/nl\/wp-content\/uploads\/sites\/6\/2022\/06\/myenergi-simple-technology-mobile-234x300.jpg 234w, https:\/\/www.myenergi.com\/nl\/wp-content\/uploads\/sites\/6\/2022\/06\/myenergi-simple-technology-mobile-768x983.jpg 768w, https:\/\/www.myenergi.com\/nl\/wp-content\/uploads\/sites\/6\/2022\/06\/myenergi-simple-technology-mobile-600x768.jpg 600w, https:\/\/www.myenergi.com\/nl\/wp-content\/uploads\/sites\/6\/2022\/06\/myenergi-simple-technology-mobile-195x250.jpg 195w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\n\t\t\t\t\t\t\t\t<div class=\"container flex content-start relative z-10 mx-auto text-white py-30 lg:py-48 hero-padding:pt-40 main-content  my-auto items-center justify-start\">\n\n\t\t\t\t\t\t\t\t\t<div class=\"load-hidden block w-full max-w-[28rem] lg:max-w-[45rem] break-words first-mt-0 last-mb-0 \">\n\t\t\t\t\t\t\t\t\t\t<span class=\"h3 !text-white text-left  \">Warranty Policy<\/span>\n<p>Subject to the provisions described in our terms\u202f\u00a0<a href=\"https:\/\/myenergi.com\/terms-and-conditions\/myenergi-product-warranty\/\" target=\"_blank\" rel=\"noopener\">here<\/a>, myenergi products are protected for three (3) years from the date of purchase against faults in material and workmanship.<\/p>\n<p>Email\u00a0us\u00a0at\u202fsupport@myenergi.com\u202for\u00a0call us on +44 (0)333-300-1303. Our\u00a0Technical Support team will carry out an assessment, collect any\u00a0further details and if\u00a0necessary,\u00a0arrange a service visit\u00a0by one of myenergi approved warranty installers.<\/p>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\n                \t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\n\n<div id='block-content-accordion-block_629dd0d9d5d8e'  class='flexi-block content-accordion-block pt-12 md:pt-20 lg:pt-32 pb-12 md:pb-20 lg:pb-32 bg-white'>\n\t<div class=\"container flex flex-wrap mx-auto\">\n\t\t\t\t\t<div class=\"w-full pb-11 xl:w-2\/5 2xl:w-1\/3 xl:pr-12 2xl:pr-24 xl:pb-0 first-mt-0 last-mb-0\">\n\t\t\t\t<h2 class=\"h2  text-left  \">Customer Service FAQ&#8217;s<\/h2>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"w-full xl:w-3\/5 2xl:w-2\/3\">\n\t\t\t\n\t\t\t\t<div class=\"faq bg-grey-20 rounded-2.5xl mb-3 xl:ml-2.5 accent-green\">\n\t\t\t\t\t\n\t\t\t\t\t\t<!--Title-->\n\t\t\t\t\t\t<button role=\"button\" class=\"relative py-[23px] pr-7.5 pl-10 flex items-center justify-between w-full text-left no-underline appearance-none faq-title\" aria-expanded=\"false\" aria-controls=\"block_629dd0d9d5d8e-answer-1\">\n\t\t\t\t\t\t\t<span class=\"h6 !my-0 !text-2.5xl !leading-normal w-9\/12 xs:w-8\/12 lg:!w-11\/12 pointer-events-none\">\n                                Who will fix the fault or swap over my faulty unit with the replacement?                            <\/span>\n\t\t\t\t\t\t\t<i class=\"transition duration-300 text-greydark rotate-45 text-[27px] rounded-full pointer-events-none icon-cross\"><\/i>\n\t\t\t\t\t\t<\/button>\n\n\t\t\t\t\t\t<!-- Content -->\n\t\t\t\t\t\t<div class=\"pl-10 overflow-hidden sm:pl-15 pb-6 lg:pb-7.5 faq-answer\" id=\"block_629dd0d9d5d8e-answer-1\">\n\t\t\t\t\t\t\t<div class=\"w-full text-lg faq-content first-mt-0 last-mb-0 px-7.5 sm:px-10 border-l-2 border-green\">\n\t\t\t\t\t\t\t\t<p>Once our Technical Support team has diagnosed the fault and a replacement has been dispatched, your information will be passed to our Installer Relations team who will organise one of our approved warranty installers to perform the work.<\/p>\n<p>They will be in touch with you to organise this within a few working days of you reporting the issue.<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t<div class=\"faq bg-grey-20 rounded-2.5xl mb-3 xl:ml-2.5 accent-green\">\n\t\t\t\t\t\n\t\t\t\t\t\t<!--Title-->\n\t\t\t\t\t\t<button role=\"button\" class=\"relative py-[23px] pr-7.5 pl-10 flex items-center justify-between w-full text-left no-underline appearance-none faq-title\" aria-expanded=\"false\" aria-controls=\"block_629dd0d9d5d8e-answer-2\">\n\t\t\t\t\t\t\t<span class=\"h6 !my-0 !text-2.5xl !leading-normal w-9\/12 xs:w-8\/12 lg:!w-11\/12 pointer-events-none\">\n                                How do I return the faulty product or part?                            <\/span>\n\t\t\t\t\t\t\t<i class=\"transition duration-300 text-greydark rotate-45 text-[27px] rounded-full pointer-events-none icon-cross\"><\/i>\n\t\t\t\t\t\t<\/button>\n\n\t\t\t\t\t\t<!-- Content -->\n\t\t\t\t\t\t<div class=\"pl-10 overflow-hidden sm:pl-15 pb-6 lg:pb-7.5 faq-answer\" id=\"block_629dd0d9d5d8e-answer-2\">\n\t\t\t\t\t\t\t<div class=\"w-full text-lg faq-content first-mt-0 last-mb-0 px-7.5 sm:px-10 border-l-2 border-green\">\n\t\t\t\t\t\t\t\t<p>If the warranty approved installer does not take the faulty unit with them, please contact customersupport@myenergi.com and provide the serial number of your faulty unit.<\/p>\n<p>Once received, one of the Customer Support team will send you all the information you need to return the product free of charge.<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t<div class=\"faq bg-grey-20 rounded-2.5xl mb-3 xl:ml-2.5 accent-green\">\n\t\t\t\t\t\n\t\t\t\t\t\t<!--Title-->\n\t\t\t\t\t\t<button role=\"button\" class=\"relative py-[23px] pr-7.5 pl-10 flex items-center justify-between w-full text-left no-underline appearance-none faq-title\" aria-expanded=\"false\" aria-controls=\"block_629dd0d9d5d8e-answer-3\">\n\t\t\t\t\t\t\t<span class=\"h6 !my-0 !text-2.5xl !leading-normal w-9\/12 xs:w-8\/12 lg:!w-11\/12 pointer-events-none\">\n                                When will my replacement unit or part be dispatched?                            <\/span>\n\t\t\t\t\t\t\t<i class=\"transition duration-300 text-greydark rotate-45 text-[27px] rounded-full pointer-events-none icon-cross\"><\/i>\n\t\t\t\t\t\t<\/button>\n\n\t\t\t\t\t\t<!-- Content -->\n\t\t\t\t\t\t<div class=\"pl-10 overflow-hidden sm:pl-15 pb-6 lg:pb-7.5 faq-answer\" id=\"block_629dd0d9d5d8e-answer-3\">\n\t\t\t\t\t\t\t<div class=\"w-full text-lg faq-content first-mt-0 last-mb-0 px-7.5 sm:px-10 border-l-2 border-green\">\n\t\t\t\t\t\t\t\t<p>We aim to dispatch all replacement units or parts within 48 hours of the fault being reported and diagnosed by our Technical Support team.<\/p>\n<p>However, if there are any issues that cause delays we will be in touch to advise you on how long it will take.<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t<div class=\"faq bg-grey-20 rounded-2.5xl mb-3 xl:ml-2.5 accent-green\">\n\t\t\t\t\t\n\t\t\t\t\t\t<!--Title-->\n\t\t\t\t\t\t<button role=\"button\" class=\"relative py-[23px] pr-7.5 pl-10 flex items-center justify-between w-full text-left no-underline appearance-none faq-title\" aria-expanded=\"false\" aria-controls=\"block_629dd0d9d5d8e-answer-4\">\n\t\t\t\t\t\t\t<span class=\"h6 !my-0 !text-2.5xl !leading-normal w-9\/12 xs:w-8\/12 lg:!w-11\/12 pointer-events-none\">\n                                I want to ask my local installer but will his visit be covered?\u200b                            <\/span>\n\t\t\t\t\t\t\t<i class=\"transition duration-300 text-greydark rotate-45 text-[27px] rounded-full pointer-events-none icon-cross\"><\/i>\n\t\t\t\t\t\t<\/button>\n\n\t\t\t\t\t\t<!-- Content -->\n\t\t\t\t\t\t<div class=\"pl-10 overflow-hidden sm:pl-15 pb-6 lg:pb-7.5 faq-answer\" id=\"block_629dd0d9d5d8e-answer-4\">\n\t\t\t\t\t\t\t<div class=\"w-full text-lg faq-content first-mt-0 last-mb-0 px-7.5 sm:px-10 border-l-2 border-green\">\n\t\t\t\t\t\t\t\t<p>No. We will appoint an approved warranty installer once we have assessed the problem and decided a home visit is necessary.<\/p>\n<p>All faults must be reported to myenergi first. Any un-authorised repairs or replacements will result in voiding the manufacturer warranty.<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t<div class=\"faq bg-grey-20 rounded-2.5xl mb-3 xl:ml-2.5 accent-green\">\n\t\t\t\t\t\n\t\t\t\t\t\t<!--Title-->\n\t\t\t\t\t\t<button role=\"button\" class=\"relative py-[23px] pr-7.5 pl-10 flex items-center justify-between w-full text-left no-underline appearance-none faq-title\" aria-expanded=\"false\" aria-controls=\"block_629dd0d9d5d8e-answer-5\">\n\t\t\t\t\t\t\t<span class=\"h6 !my-0 !text-2.5xl !leading-normal w-9\/12 xs:w-8\/12 lg:!w-11\/12 pointer-events-none\">\n                                I\u2019m moving my house and I\u2019m taking the charger with me \u2013 will this be covered?\u200b                            <\/span>\n\t\t\t\t\t\t\t<i class=\"transition duration-300 text-greydark rotate-45 text-[27px] rounded-full pointer-events-none icon-cross\"><\/i>\n\t\t\t\t\t\t<\/button>\n\n\t\t\t\t\t\t<!-- Content -->\n\t\t\t\t\t\t<div class=\"pl-10 overflow-hidden sm:pl-15 pb-6 lg:pb-7.5 faq-answer\" id=\"block_629dd0d9d5d8e-answer-5\">\n\t\t\t\t\t\t\t<div class=\"w-full text-lg faq-content first-mt-0 last-mb-0 px-7.5 sm:px-10 border-l-2 border-green\">\n\t\t\t\t\t\t\t\t<p>If the product is removed and re-installed by a\u202fmyenergi\u202fapproved and trained installer we will, following your request,\u202fmaintain the warranty protection for your product in your new home.<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t<div class=\"faq bg-grey-20 rounded-2.5xl mb-3 xl:ml-2.5 accent-green\">\n\t\t\t\t\t\n\t\t\t\t\t\t<!--Title-->\n\t\t\t\t\t\t<button role=\"button\" class=\"relative py-[23px] pr-7.5 pl-10 flex items-center justify-between w-full text-left no-underline appearance-none faq-title\" aria-expanded=\"false\" aria-controls=\"block_629dd0d9d5d8e-answer-6\">\n\t\t\t\t\t\t\t<span class=\"h6 !my-0 !text-2.5xl !leading-normal w-9\/12 xs:w-8\/12 lg:!w-11\/12 pointer-events-none\">\n                                I live on one of the UK\u2019s remote islands, will I be covered in case my product is faulty?                            <\/span>\n\t\t\t\t\t\t\t<i class=\"transition duration-300 text-greydark rotate-45 text-[27px] rounded-full pointer-events-none icon-cross\"><\/i>\n\t\t\t\t\t\t<\/button>\n\n\t\t\t\t\t\t<!-- Content -->\n\t\t\t\t\t\t<div class=\"pl-10 overflow-hidden sm:pl-15 pb-6 lg:pb-7.5 faq-answer\" id=\"block_629dd0d9d5d8e-answer-6\">\n\t\t\t\t\t\t\t<div class=\"w-full text-lg faq-content first-mt-0 last-mb-0 px-7.5 sm:px-10 border-l-2 border-green\">\n\t\t\t\t\t\t\t\t<p>The warranty terms apply to products installed in the mainland UK, Northern Ireland and Republic of Ireland. If you live on the remote island, please contact technical support for further information.<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n\n\n<div id=\"block-fifty-fifty-img-txt-block_629dd6a8d5d95\"  class=\"bg-white flexi-block fifty-fifty-img-txt-block  \">\n\t<div class=\"container relative z-10 flex flex-wrap justify-center pb-0 mx-auto pt-8 lg:pt-16 pb-12 md:pb-20 lg:pb-32 \">\n        <div class=\"flex flex-wrap w-full justify-center lg:justify-between items-center    \">\n\n            \n                <div class=\"w-full load-hidden image-wrapper lg:w-1\/2 md:max-w-[500px] lg:max-w-none  xl:pr-3.9\">\n                    <img decoding=\"async\" width=\"955\" height=\"955\" src=\"https:\/\/www.myenergi.com\/nl\/wp-content\/uploads\/sites\/6\/2022\/05\/harvi-factory.png\" class=\"w-full rounded-2.5xl\" alt=\"\" style=\"opacity: 1\" loading=\"lazy\" srcset=\"https:\/\/www.myenergi.com\/nl\/wp-content\/uploads\/sites\/6\/2022\/05\/harvi-factory.png 955w, https:\/\/www.myenergi.com\/nl\/wp-content\/uploads\/sites\/6\/2022\/05\/harvi-factory-300x300.png 300w, https:\/\/www.myenergi.com\/nl\/wp-content\/uploads\/sites\/6\/2022\/05\/harvi-factory-150x150.png 150w, https:\/\/www.myenergi.com\/nl\/wp-content\/uploads\/sites\/6\/2022\/05\/harvi-factory-768x768.png 768w, https:\/\/www.myenergi.com\/nl\/wp-content\/uploads\/sites\/6\/2022\/05\/harvi-factory-600x600.png 600w, https:\/\/www.myenergi.com\/nl\/wp-content\/uploads\/sites\/6\/2022\/05\/harvi-factory-250x250.png 250w\" sizes=\"auto, (max-width: 955px) 100vw, 955px\" \/>                <\/div>\n\n            \n            \n                <div class=\"w-full self-center lg:w-1\/2 md:max-w-[500px] lg:max-w-none lg:pl-20 2xl:pl-45 pt-12 lg:pt-0 load-hidden content-wrapper\">\n                    <div class=\"w-full first-mt-0 last-mb-0 \">\n                        <h2>Contact us<\/h2>\n<p>Get in touch with our customer support team if you need to request a return or have any questions about a fault that you have reported. The team will reply to you within 24hrs.<\/p>\n<p><a href=\"\/customer-support\/request-a-return\/\" target=\"_self\" class=\"mt-3 mr-2 btn  !bg-green !border-green !text-greydark \">Request a return <\/a> <a href=\"https:\/\/support.myenergi.com\/hc\/en-gb\/requests\/new\" target=\"_self\" class=\"mt-3 mr-2 btn !bg-transparent hover:opacity-100 transition-colors duration-200 !text-greydark !border-greydark hover:!bg-greydark hover:!text-white \" rel=\"noopener\">Report a fault<\/a><\/p>\n                    <\/div>\n                <\/div>\n\n                    <\/div>\n\t<\/div>\n<\/div>\n\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":160,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-33842","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.myenergi.com\/nl\/wp-json\/wp\/v2\/pages\/33842","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.myenergi.com\/nl\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.myenergi.com\/nl\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.myenergi.com\/nl\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.myenergi.com\/nl\/wp-json\/wp\/v2\/comments?post=33842"}],"version-history":[{"count":1,"href":"https:\/\/www.myenergi.com\/nl\/wp-json\/wp\/v2\/pages\/33842\/revisions"}],"predecessor-version":[{"id":44763,"href":"https:\/\/www.myenergi.com\/nl\/wp-json\/wp\/v2\/pages\/33842\/revisions\/44763"}],"wp:attachment":[{"href":"https:\/\/www.myenergi.com\/nl\/wp-json\/wp\/v2\/media?parent=33842"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}