{"id":42566,"date":"2022-08-11T15:46:52","date_gmt":"2022-08-11T14:46:52","guid":{"rendered":"https:\/\/myenergi.com\/ie\/?page_id=42566"},"modified":"2022-08-11T15:54:32","modified_gmt":"2022-08-11T14:54:32","slug":"faqs","status":"publish","type":"page","link":"https:\/\/www.myenergi.com\/ie\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"\n\n<div id='block-header-basic-block_62f51612ce28e'  class='flexi-block header-basic-block pt-8 lg:pt-16 pb-8 lg:pb-16 relative '>\n\n\n    <div class=\"relative \">\n\t\n\t<div class=\"container flex flex-col mx-auto    justify-end py-11 md:py-9 lg:py-11 \">\n\t\t<div class=\"first-mt-0 \">\n                            <h1 class=\"h2 lg:h3 !mb-0\">\n                    FAQs                <\/h1>\n                    <\/div>\n\n\t\t\t<\/div>\n    <\/div>\n<\/div>\n\n\n<div id='block-faqs-block-block_62f51617ce28f'  class='flexi-block faqs-block-block pt-8 lg:pt-16 pb-8 lg:pb-16'>\n\t<div class=\"container relative mx-auto\">\n\t\t\t\t\t<div class=\"w-full text-center mb-14 first-mt-0\">\n\t\t\t\t\t<h3>Frequently asked questions<\/h3>\n\t\t\t<\/div>\n\t\t\n\t\t<!-- FAQ Repeater -->\n\t\t\t<div class=\"mx-auto max-w-[1170px]\">\n\t\t\t\t                \t\t\t\t\t<div class=\"w-full border-2 border-solid faq border-[#e5e5e5] mb-4 md:mb-4.5 lg:mb-6  rounded-full\">\n\n\t\t\t\t\t\t\n                            <!--Title-->\n                            <button role=\"button\" class=\"relative flex items-center justify-between w-full py-4.5 px-7.5 text-left no-underline appearance-none md:py-4.5 md:px-8 lg:px-8 lg:py-[21px] faq-title\" aria-expanded=\"false\" aria-controls=\"block_62f51617ce28f-answer-1\">\n                                <span class=\"font-title text-grey-55 !my-0 w-4\/5 !leading-snug lg:w-11\/12 pointer-events-none text-lg md:!text-xl lg:!text-2xl\">Charging<\/span>\n                                <i class=\"transition duration-300 pointer-events-none text-[8px] lg:text-[10px] text-greydark icon-angle-right\"><\/i>\n                            <\/button>\n\n\t\t\t\t\t\t\n\t\t\t\t\t\t<!-- Content -->\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex flex-wrap overflow-hidden lg:flex-nowrap faq-answer lg:py-16 rounded-3.5xl lg:px-11.5\" id=\"block_62f51617ce28f-answer-1\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<div class=\"w-full px-8 pt-8 first:pt-4.5 first:lg:pt-0 text-sm lg:text-base faq-content first-mt-0 lg:px-6 xl:px-11.5 lg:pt-0 last:pb-10 last:lg:pb-0\">\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<!-- Post title --> \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h6 class=\"!text-base lg:!text-xl mb-3.5\">How far can an electric car go on a single charge?<\/h6>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<!-- Post content --> \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tVehicle range is the estimated distance that your vehicle can travel on a single charge. In terms of electric vehicles, this refers to the amount of charge left in the vehicle battery at any given time. This is often displayed on a vehicle dashboard as either a percentage or miles\/KM remaining. A vehicle\u2019s actual range depends on many fluctuating factors, such as the environment and your personal driving and charging habits.\r\n\r\n<strong>See how far your\u00a0<a href=\"https:\/\/myenergi.ie\/guides\/how-far-can-an-electric-car-go\/\" target=\"_blank\" rel=\"noopener\">EV can go in our handy guide &gt;&gt;<\/a><\/strong>\t\t\t\t\t\t\t\t\t\t\t\t\n\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<div class=\"w-full px-8 pt-8 first:pt-4.5 first:lg:pt-0 text-sm lg:text-base faq-content first-mt-0 lg:px-6 xl:px-11.5 lg:pt-0 last:pb-10 last:lg:pb-0\">\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<!-- Post title --> \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h6 class=\"!text-base lg:!text-xl mb-3.5\">How long does an electric car take to charge?<\/h6>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<!-- Post content --> \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tThis depends on the size of the vehicle battery in kW and the rate of the charge in kWh. Based on an average 54kWh battery, a 50kWh public charger would take around 64 minutes to achieve a full 100% charge, whereas a typical 7kWh home charger would take around 7hrs 42 minutes.\r\n\r\n<strong>Find out more about the details behind\u00a0<a href=\"https:\/\/myenergi.ie\/guides\/how-long-does-an-electric-car-take-to-charge\/\" target=\"_blank\" rel=\"noopener\">how long it takes to charge an electric car &gt;&gt;<\/a><\/strong>\t\t\t\t\t\t\t\t\t\t\t\t\n\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<div class=\"w-full px-8 pt-8 first:pt-4.5 first:lg:pt-0 text-sm lg:text-base faq-content first-mt-0 lg:px-6 xl:px-11.5 lg:pt-0 last:pb-10 last:lg:pb-0\">\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<!-- Post title --> \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h6 class=\"!text-base lg:!text-xl mb-3.5\">What electric cars are capability with zappi?<\/h6>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<!-- Post content --> \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tOur zappi is for sale with two different connectors: Type 1 and Type 2. This means that almost every EV is compatible and can be loaded with\u00a0<a href=\"https:\/\/myenergi.com\/product\/zappi\/\" target=\"_blank\" rel=\"noopener\">zappi<\/a>.\r\n\r\n<strong>Explore the ever-growing\u00a0<a href=\"https:\/\/myenergi.ie\/guides\/what-evs-are-compatible-with-myenergi-products\/\" target=\"_blank\" rel=\"noopener\">EV compatible list<\/a>\u00a0&gt;&gt;<\/strong>\t\t\t\t\t\t\t\t\t\t\t\t\n\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\t\n\t\t\t\t                \t\t\t\t\t<div class=\"w-full border-2 border-solid faq border-[#e5e5e5] mb-4 md:mb-4.5 lg:mb-6  rounded-full\">\n\n\t\t\t\t\t\t\n                            <!--Title-->\n                            <button role=\"button\" class=\"relative flex items-center justify-between w-full py-4.5 px-7.5 text-left no-underline appearance-none md:py-4.5 md:px-8 lg:px-8 lg:py-[21px] faq-title\" aria-expanded=\"false\" aria-controls=\"block_62f51617ce28f-answer-2\">\n                                <span class=\"font-title text-grey-55 !my-0 w-4\/5 !leading-snug lg:w-11\/12 pointer-events-none text-lg md:!text-xl lg:!text-2xl\">Charging at Home<\/span>\n                                <i class=\"transition duration-300 pointer-events-none text-[8px] lg:text-[10px] text-greydark icon-angle-right\"><\/i>\n                            <\/button>\n\n\t\t\t\t\t\t\n\t\t\t\t\t\t<!-- Content -->\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex flex-wrap overflow-hidden lg:flex-nowrap faq-answer lg:py-16 rounded-3.5xl lg:px-11.5\" id=\"block_62f51617ce28f-answer-2\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<div class=\"w-full px-8 pt-8 first:pt-4.5 first:lg:pt-0 text-sm lg:text-base faq-content first-mt-0 lg:px-6 xl:px-11.5 lg:pt-0 last:pb-10 last:lg:pb-0\">\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<!-- Post title --> \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h6 class=\"!text-base lg:!text-xl mb-3.5\">How can I get a car charger installed at home?<\/h6>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<!-- Post content --> \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tThere are two main types of EV charging station: fast charging for homes, and rapid charging for public chargers. Most home electric car chargers use\u00a0<a href=\"https:\/\/wallbox.com\/en_uk\/faqs-difference-ac-dc\" target=\"_blank\" rel=\"noopener\">AC charging<\/a>: however when rapid charging is required \u2013 for instance, at motorway service stations \u2013\u00a0<a href=\"https:\/\/wallbox.com\/en_uk\/faqs-difference-ac-dc\" target=\"_blank\" rel=\"noopener\">DC charging<\/a>\u00a0is typically used as it is quicker.\r\n\r\nWe are seeing a rapid increase in the number of charging stations at UK &amp; Irish workplaces \u2013 particularly from companies that have\u00a0<a href=\"https:\/\/myenergi.com\/blog\/2020\/03\/13\/bik-on-electric-cars-no-more-tax-on-ev-company-cars\/\" target=\"_blank\" rel=\"noopener\">electric fleets<\/a>. Charging at work is becoming an increasingly popular facility \u2013 and many businesses are utilising the government\u2019s\u00a0<a href=\"https:\/\/www.gov.uk\/government\/publications\/workplace-charging-scheme-guidance-for-applicants-installers-and-manufacturers\" target=\"_blank\" rel=\"noopener\">Workplace Charging Scheme<\/a>\u00a0(WCS), which is a voucher-based option that provides financial incentives for installing EV chargers.\r\n\r\n<strong>Understand more about getting your\u00a0<a href=\"https:\/\/myenergi.ie\/guides\/car-charger-installation-need-to-know\/\" target=\"_blank\" rel=\"noopener\">electric car charger installed<\/a>\u00a0&gt;&gt;<\/strong>\t\t\t\t\t\t\t\t\t\t\t\t\n\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<div class=\"w-full px-8 pt-8 first:pt-4.5 first:lg:pt-0 text-sm lg:text-base faq-content first-mt-0 lg:px-6 xl:px-11.5 lg:pt-0 last:pb-10 last:lg:pb-0\">\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<!-- Post title --> \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h6 class=\"!text-base lg:!text-xl mb-3.5\">How much does it cost to charge an electric car at home?<\/h6>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<!-- Post content --> \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tBased on 54kWh, the average cost to fully charge an electric car from empty to full is around \u20ac9.10 whilst the average monthly cost to keep an EV charged would be around \u20ac36.00. This data is based on fully charging your EV once per week at home. Another advantage is that EV\u2019s are also exempt from paying Road Tax and are significantly cheaper to maintain.\r\n\r\n<strong>Read our full guide about the\u00a0<a href=\"https:\/\/myenergi.ie\/guides\/how-much-does-it-cost-to-charge-an-electric-car\/\" target=\"_blank\" rel=\"noopener\">cost of charging an electric car &gt;&gt;<\/a><\/strong>\t\t\t\t\t\t\t\t\t\t\t\t\n\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\t\n\t\t\t\t                \t\t\t\t\t<div class=\"w-full border-2 border-solid faq border-[#e5e5e5] mb-4 md:mb-4.5 lg:mb-6  rounded-full\">\n\n\t\t\t\t\t\t\n                            <!--Title-->\n                            <button role=\"button\" class=\"relative flex items-center justify-between w-full py-4.5 px-7.5 text-left no-underline appearance-none md:py-4.5 md:px-8 lg:px-8 lg:py-[21px] faq-title\" aria-expanded=\"false\" aria-controls=\"block_62f51617ce28f-answer-3\">\n                                <span class=\"font-title text-grey-55 !my-0 w-4\/5 !leading-snug lg:w-11\/12 pointer-events-none text-lg md:!text-xl lg:!text-2xl\">Type 1 &#038; 2 Chargers<\/span>\n                                <i class=\"transition duration-300 pointer-events-none text-[8px] lg:text-[10px] text-greydark icon-angle-right\"><\/i>\n                            <\/button>\n\n\t\t\t\t\t\t\n\t\t\t\t\t\t<!-- Content -->\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex flex-wrap overflow-hidden lg:flex-nowrap faq-answer lg:py-16 rounded-3.5xl lg:px-11.5\" id=\"block_62f51617ce28f-answer-3\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<div class=\"w-full px-8 pt-8 first:pt-4.5 first:lg:pt-0 text-sm lg:text-base faq-content first-mt-0 lg:px-6 xl:px-11.5 lg:pt-0 last:pb-10 last:lg:pb-0\">\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<!-- Post title --> \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h6 class=\"!text-base lg:!text-xl mb-3.5\">What is a type 1 electric car charger?<\/h6>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<!-- Post content --> \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tType 1 electric car charging is a 5-pin design that comes with a tether to prevent it from being pulled out of the charging port. This type of charging point is the dominant variation in Asian, Japanese and American markets. It is less commonly seen in Ireland, UK and mainland Europe. Type 1 chargers only adds about 4 miles of Range Per Hour (RPH), depending on the car\u2019s make and model. So it often referred to as slow or emergency charging in Ireland. A Type 1 charger is commonly misdescribed as the standard 3-pin sockets we have everywhere in Ireland, this is a 3-Pin charger, not a Type 1 electric car charger.\t\t\t\t\t\t\t\t\t\t\t\t\n\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<div class=\"w-full px-8 pt-8 first:pt-4.5 first:lg:pt-0 text-sm lg:text-base faq-content first-mt-0 lg:px-6 xl:px-11.5 lg:pt-0 last:pb-10 last:lg:pb-0\">\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<!-- Post title --> \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h6 class=\"!text-base lg:!text-xl mb-3.5\">What is a type 2 electric car charger?<\/h6>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<!-- Post content --> \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tThe Type 2 car charger is typical of most chargers found in Ireland, UK and mainland Europe. Type 2 models are known as such for their 7-pin design don\u2019t have these latches. Instead to hold them securely to the vehicles, they utilise a locking pin that locates and secures the plug in place. This type of charger will provide your EV with about 25 miles of Range Per Hour (RPH), but can also offer different charging speeds for example eco or fast.\t\t\t\t\t\t\t\t\t\t\t\t\n\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\t\n\t\t\t\t                \t\t\t\t\t<div class=\"w-full border-2 border-solid faq border-[#e5e5e5] mb-4 md:mb-4.5 lg:mb-6  rounded-full\">\n\n\t\t\t\t\t\t\n                            <!--Title-->\n                            <button role=\"button\" class=\"relative flex items-center justify-between w-full py-4.5 px-7.5 text-left no-underline appearance-none md:py-4.5 md:px-8 lg:px-8 lg:py-[21px] faq-title\" aria-expanded=\"false\" aria-controls=\"block_62f51617ce28f-answer-4\">\n                                <span class=\"font-title text-grey-55 !my-0 w-4\/5 !leading-snug lg:w-11\/12 pointer-events-none text-lg md:!text-xl lg:!text-2xl\">Technical<\/span>\n                                <i class=\"transition duration-300 pointer-events-none text-[8px] lg:text-[10px] text-greydark icon-angle-right\"><\/i>\n                            <\/button>\n\n\t\t\t\t\t\t\n\t\t\t\t\t\t<!-- Content -->\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex flex-wrap overflow-hidden lg:flex-nowrap faq-answer lg:py-16 rounded-3.5xl lg:px-11.5\" id=\"block_62f51617ce28f-answer-4\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<div class=\"w-full px-8 pt-8 first:pt-4.5 first:lg:pt-0 text-sm lg:text-base faq-content first-mt-0 lg:px-6 xl:px-11.5 lg:pt-0 last:pb-10 last:lg:pb-0\">\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<!-- Post title --> \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h6 class=\"!text-base lg:!text-xl mb-3.5\">Why won\u2019t my car charge\/eddi heat despite having plenty of surplus energy?<\/h6>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<!-- Post content --> \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tCheck that your grid CT is fitted and configured in your zappi\/eddi (please see CT golden rules)\t\t\t\t\t\t\t\t\t\t\t\t\n\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<div class=\"w-full px-8 pt-8 first:pt-4.5 first:lg:pt-0 text-sm lg:text-base faq-content first-mt-0 lg:px-6 xl:px-11.5 lg:pt-0 last:pb-10 last:lg:pb-0\">\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<!-- Post title --> \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h6 class=\"!text-base lg:!text-xl mb-3.5\">Which zappi do I need if my EV uses a type 1 connection?<\/h6>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<!-- Post content --> \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tIf your EV uses the \u2018Type 1\u2019 connection, then you will need to purchase an &#8216;Untethered&#8217; zappi which can be used with all Type 1 &amp; 2 compatible vehicles using your own charge lead.\t\t\t\t\t\t\t\t\t\t\t\t\n\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<div class=\"w-full px-8 pt-8 first:pt-4.5 first:lg:pt-0 text-sm lg:text-base faq-content first-mt-0 lg:px-6 xl:px-11.5 lg:pt-0 last:pb-10 last:lg:pb-0\">\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<!-- Post title --> \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h6 class=\"!text-base lg:!text-xl mb-3.5\">What does a red zappi, eddi or harvi light on the hub indicate?<\/h6>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<!-- Post content --> \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tThis indicates a loss of communication between the hub and whatever device is displaying the red LED.\t\t\t\t\t\t\t\t\t\t\t\t\n\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\t\n\t\t\t\t                \t\t\t\t\t<div class=\"w-full border-2 border-solid faq border-[#e5e5e5] mb-4 md:mb-4.5 lg:mb-6  rounded-full\">\n\n\t\t\t\t\t\t\n                            <!--Title-->\n                            <button role=\"button\" class=\"relative flex items-center justify-between w-full py-4.5 px-7.5 text-left no-underline appearance-none md:py-4.5 md:px-8 lg:px-8 lg:py-[21px] faq-title\" aria-expanded=\"false\" aria-controls=\"block_62f51617ce28f-answer-5\">\n                                <span class=\"font-title text-grey-55 !my-0 w-4\/5 !leading-snug lg:w-11\/12 pointer-events-none text-lg md:!text-xl lg:!text-2xl\">CT Cables<\/span>\n                                <i class=\"transition duration-300 pointer-events-none text-[8px] lg:text-[10px] text-greydark icon-angle-right\"><\/i>\n                            <\/button>\n\n\t\t\t\t\t\t\n\t\t\t\t\t\t<!-- Content -->\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex flex-wrap overflow-hidden lg:flex-nowrap faq-answer lg:py-16 rounded-3.5xl lg:px-11.5\" id=\"block_62f51617ce28f-answer-5\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<div class=\"w-full px-8 pt-8 first:pt-4.5 first:lg:pt-0 text-sm lg:text-base faq-content first-mt-0 lg:px-6 xl:px-11.5 lg:pt-0 last:pb-10 last:lg:pb-0\">\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<!-- Post title --> \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h6 class=\"!text-base lg:!text-xl mb-3.5\">Can the CT cable be extended? Is there a max length?<\/h6>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<!-- Post content --> \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tYes! You can extend them up to a maximum of 100m but you MUST use a twisted pair cable (cat5) for it to work and maintain correct polarity throughout.\t\t\t\t\t\t\t\t\t\t\t\t\n\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<div class=\"w-full px-8 pt-8 first:pt-4.5 first:lg:pt-0 text-sm lg:text-base faq-content first-mt-0 lg:px-6 xl:px-11.5 lg:pt-0 last:pb-10 last:lg:pb-0\">\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<!-- Post title --> \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h6 class=\"!text-base lg:!text-xl mb-3.5\">Do I have to have a CT fitted to the solar PV feed or not?<\/h6>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<!-- Post content --> \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tProviding the \u2018Grid\u2019 CT is fitted then zappi\/eddi will work perfectly. The solar PV CT isn\u2019t compulsory, but it does give you your solar PV information on the zappi\/eddi screen and also on the app giving you one place to view everything.\t\t\t\t\t\t\t\t\t\t\t\t\n\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<div class=\"w-full px-8 pt-8 first:pt-4.5 first:lg:pt-0 text-sm lg:text-base faq-content first-mt-0 lg:px-6 xl:px-11.5 lg:pt-0 last:pb-10 last:lg:pb-0\">\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<!-- Post title --> \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h6 class=\"!text-base lg:!text-xl mb-3.5\">There are no histories showing in the app, though real time data is fine<\/h6>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<!-- Post content --> \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tPlease check the Time\/Date settings are correct on every myenergi device.\r\nOn the Time\/Date menu, check\r\n\u2022 The Timezone is correct\r\n\u2022 Auto DST is turned ON\r\n\u2022 Update from Cloud is turned ON (if paired with a hub)\t\t\t\t\t\t\t\t\t\t\t\t\n\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\t\n\t\t\t\t                \t\t\t\t\t<div class=\"w-full border-2 border-solid faq border-[#e5e5e5] mb-4 md:mb-4.5 lg:mb-6  rounded-full\">\n\n\t\t\t\t\t\t\n                            <!--Title-->\n                            <button role=\"button\" class=\"relative flex items-center justify-between w-full py-4.5 px-7.5 text-left no-underline appearance-none md:py-4.5 md:px-8 lg:px-8 lg:py-[21px] faq-title\" aria-expanded=\"false\" aria-controls=\"block_62f51617ce28f-answer-6\">\n                                <span class=\"font-title text-grey-55 !my-0 w-4\/5 !leading-snug lg:w-11\/12 pointer-events-none text-lg md:!text-xl lg:!text-2xl\">Technical<\/span>\n                                <i class=\"transition duration-300 pointer-events-none text-[8px] lg:text-[10px] text-greydark icon-angle-right\"><\/i>\n                            <\/button>\n\n\t\t\t\t\t\t\n\t\t\t\t\t\t<!-- Content -->\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex flex-wrap overflow-hidden lg:flex-nowrap faq-answer lg:py-16 rounded-3.5xl lg:px-11.5\" id=\"block_62f51617ce28f-answer-6\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<div class=\"w-full px-8 pt-8 first:pt-4.5 first:lg:pt-0 text-sm lg:text-base faq-content first-mt-0 lg:px-6 xl:px-11.5 lg:pt-0 last:pb-10 last:lg:pb-0\">\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<!-- Post title --> \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h6 class=\"!text-base lg:!text-xl mb-3.5\">Do I need a harvi?<\/h6>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<!-- Post content --> \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tOnly if you can\u2019t hardwire any, or\u202fall of\u202fyour CT&#8217;s back to\u202fzappi or eddi units. Harvi will transmit CT data this wirelessly (subject to distance and certain obstructions)\t\t\t\t\t\t\t\t\t\t\t\t\n\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<div class=\"w-full px-8 pt-8 first:pt-4.5 first:lg:pt-0 text-sm lg:text-base faq-content first-mt-0 lg:px-6 xl:px-11.5 lg:pt-0 last:pb-10 last:lg:pb-0\">\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<!-- Post title --> \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h6 class=\"!text-base lg:!text-xl mb-3.5\">Does the zappi require any RCD protection?<\/h6>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<!-- Post content --> \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tNo! The zappi 2 has an A-Type RCD with 6mA DC leakage protection built in meaning no requirement to fit an RCD elsewhere\t\t\t\t\t\t\t\t\t\t\t\t\n\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<div class=\"w-full px-8 pt-8 first:pt-4.5 first:lg:pt-0 text-sm lg:text-base faq-content first-mt-0 lg:px-6 xl:px-11.5 lg:pt-0 last:pb-10 last:lg:pb-0\">\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<!-- Post title --> \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h6 class=\"!text-base lg:!text-xl mb-3.5\">What distance can the wireless comms on the harvi or hub reach?<\/h6>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<!-- Post content --> \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tWe usually recommend no more than around 20-25m although in a lot of cases this can be much further. Each site needs to be assessed on an individual basis for anything that could obstruct or disturb radio communications.\t\t\t\t\t\t\t\t\t\t\t\t\n\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\t\n\t\t\t\t                \t\t\t\t\t<div class=\"w-full border-2 border-solid faq border-[#e5e5e5] mb-4 md:mb-4.5 lg:mb-6  rounded-full\">\n\n\t\t\t\t\t\t\n                            <!--Title-->\n                            <button role=\"button\" class=\"relative flex items-center justify-between w-full py-4.5 px-7.5 text-left no-underline appearance-none md:py-4.5 md:px-8 lg:px-8 lg:py-[21px] faq-title\" aria-expanded=\"false\" aria-controls=\"block_62f51617ce28f-answer-7\">\n                                <span class=\"font-title text-grey-55 !my-0 w-4\/5 !leading-snug lg:w-11\/12 pointer-events-none text-lg md:!text-xl lg:!text-2xl\">Indication Lights<\/span>\n                                <i class=\"transition duration-300 pointer-events-none text-[8px] lg:text-[10px] text-greydark icon-angle-right\"><\/i>\n                            <\/button>\n\n\t\t\t\t\t\t\n\t\t\t\t\t\t<!-- Content -->\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex flex-wrap overflow-hidden lg:flex-nowrap faq-answer lg:py-16 rounded-3.5xl lg:px-11.5\" id=\"block_62f51617ce28f-answer-7\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<div class=\"w-full px-8 pt-8 first:pt-4.5 first:lg:pt-0 text-sm lg:text-base faq-content first-mt-0 lg:px-6 xl:px-11.5 lg:pt-0 last:pb-10 last:lg:pb-0\">\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<!-- Post title --> \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h6 class=\"!text-base lg:!text-xl mb-3.5\">What does a red server LED on the hub indicate?<\/h6>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<!-- Post content --> \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tA red server light means that the hub is not receiving any data from the server. Check that the hub has an Ethernet cable to your router and that this cable is working OK by plugging in another device such as a computer.\r\n(You should also try rebooting your router and the hub)\t\t\t\t\t\t\t\t\t\t\t\t\n\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<div class=\"w-full px-8 pt-8 first:pt-4.5 first:lg:pt-0 text-sm lg:text-base faq-content first-mt-0 lg:px-6 xl:px-11.5 lg:pt-0 last:pb-10 last:lg:pb-0\">\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<!-- Post title --> \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h6 class=\"!text-base lg:!text-xl mb-3.5\">What does a red zappi, eddi or harvi light on the hub indicate?<\/h6>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<!-- Post content --> \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tThis indicates a loss of communication between the hub and whatever device is displaying the red LED.\t\t\t\t\t\t\t\t\t\t\t\t\n\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\t\n\t\t\t\t\t\t\t<\/div>\n\t\t<!-- End FAQ Repeater -->\n\t<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-42566","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.myenergi.com\/ie\/wp-json\/wp\/v2\/pages\/42566","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.myenergi.com\/ie\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.myenergi.com\/ie\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.myenergi.com\/ie\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.myenergi.com\/ie\/wp-json\/wp\/v2\/comments?post=42566"}],"version-history":[{"count":4,"href":"https:\/\/www.myenergi.com\/ie\/wp-json\/wp\/v2\/pages\/42566\/revisions"}],"predecessor-version":[{"id":42584,"href":"https:\/\/www.myenergi.com\/ie\/wp-json\/wp\/v2\/pages\/42566\/revisions\/42584"}],"wp:attachment":[{"href":"https:\/\/www.myenergi.com\/ie\/wp-json\/wp\/v2\/media?parent=42566"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}