{"id":63696,"date":"2026-09-17T09:42:29","date_gmt":"2026-09-17T08:42:29","guid":{"rendered":"https:\/\/www.myenergi.com\/au\/submit-a-vulnerability-report-2\/"},"modified":"2026-09-17T20:25:08","modified_gmt":"2026-09-17T10:25:08","slug":"submit-a-vulnerability-report","status":"publish","type":"page","link":"https:\/\/www.myenergi.com\/au\/submit-a-vulnerability-report\/","title":{"rendered":"Submit a Vulnerability Report"},"content":{"rendered":"\n\n<div id='block-header-basic-block_f3777fa6a2beca480a8b03485367f9ef'  class='flexi-block header-basic-block pt-8 lg:pt-16 pb-8 lg:pb-16 relative '>\n\n\n    <div class=\"relative \">\n\t\n\t<div class=\"container flex flex-col mx-auto    justify-end py-11 md:py-9 lg:py-11 \">\n\t\t<div class=\"first-mt-0 \">\n                            <h1 class=\"h2 lg:h3 !mb-0\">\n                    Submit a Vulnerability Report                <\/h1>\n                    <\/div>\n\n\t\t\t<\/div>\n    <\/div>\n<\/div>\n\n\n\n<div id='block-simple-content-block_fe5263c5528e0ed5076f421c8116b088'  class='flexi-block simple-content-block pt-0 pb-8 lg:pb-16 '>\n\n    <div class=\"container mx-auto wide-container\">\n\n        <div class=\"content-inner bg-white rounded-2.5xl \">\n\n            <div class=\"mx-auto first-mt-0 last-mb-0 max-w-[90%] xl:max-w-[990px]  \">\n\n                <p><span class=\"TextRun Highlight SCXW165545409 BCX0\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW165545409 BCX0\">When you report a vulnerability or security issue, we will send you an acknowledgement within 7 calendar days and provide you with a status update within 21 days and at reasonable periods thereafter until the resolution of the reported issue. Our responses will be in English and free of charge. We <\/span><span class=\"NormalTextRun SCXW165545409 BCX0\">shouldn\u2019t<\/span><span class=\"NormalTextRun SCXW165545409 BCX0\"> need to collect your personal data, but you will need to provide an email address if you wish to receive <\/span><span class=\"NormalTextRun SCXW165545409 BCX0\">updates.\u00a0<\/span><\/span><span class=\"EOP SCXW165545409 BCX0\" data-ccp-props=\"{\"201341983\":0,\"335551550\":6,\"335551620\":6,\"335559739\":160,\"335559740\":259}\">\u00a0<\/span><\/p>\n<div class='fluentform ff-default fluentform_wrapper_65 ffs_default_wrap'><form data-form_id=\"65\" id=\"fluentform_65\" class=\"frm-fluent-form fluent_form_65 ff-el-form-top ff_form_instance_65_1 ff-form-loading ffs_default\" data-form_instance=\"ff_form_instance_65_1\" method=\"POST\" ><fieldset  style=\"border: none!important;margin: 0!important;padding: 0!important;background-color: transparent!important;box-shadow: none!important;outline: none!important; min-inline-size: 100%;\">\n                    <legend class=\"ff_screen_reader_title\" style=\"display: block; margin: 0!important;padding: 0!important;height: 0!important;text-indent: -999999px;width: 0!important;overflow:hidden;\">Vulnerability Disclosure Policy (#81)<\/legend><input type='hidden' name='__fluent_form_embded_post_id' value='63696' \/><input type=\"hidden\" id=\"_fluentform_65_fluentformnonce\" name=\"_fluentform_65_fluentformnonce\" value=\"1e2c7c660f\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/au\/wp-json\/wp\/v2\/pages\/63696\" \/><div class='ff-el-group'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_65_input_text' id='label_ff_65_input_text' aria-label=\"Name (optional)\">Name (optional)<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"input_text\" class=\"ff-el-form-control\" data-name=\"input_text\" id=\"ff_65_input_text\"  aria-invalid=\"false\" aria-required=false><\/div><\/div><div class='ff-el-group'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_65_email' id='label_ff_65_email' aria-label=\"Email (optional)\">Email (optional)<\/label><\/div><div class='ff-el-input--content'><input type=\"email\" name=\"email\" id=\"ff_65_email\" class=\"ff-el-form-control\" data-name=\"email\"  aria-invalid=\"false\" aria-required=false><\/div><\/div><div class='ff-el-group'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_65_description' id='label_ff_65_description' aria-label=\"The nature of vulnerability (for example Arbitrary File Upload)\">The nature of vulnerability (for example Arbitrary File Upload)<\/label><\/div><div class='ff-el-input--content'><textarea aria-required=\"false\" aria-labelledby=\"label_ff_65_description\" name=\"description\" id=\"ff_65_description\" class=\"ff-el-form-control\" rows=\"4\" cols=\"2\" data-name=\"description\" ><\/textarea><\/div><\/div><div class='ff-el-group'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_65_subject_1' id='label_ff_65_subject_1' aria-label=\"The product(s), services, and \/ or the model(s) affected\">The product(s), services, and \/ or the model(s) affected<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"subject_1\" class=\"ff-el-form-control\" data-name=\"subject_1\" id=\"ff_65_subject_1\"  aria-invalid=\"false\" aria-required=false><\/div><\/div><div class='ff-el-group'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_65_subject_2' id='label_ff_65_subject_2' aria-label=\"The firmware version(s) or App Version(s) you suspect to be vulnerable (If applicable)\">The firmware version(s) or App Version(s) you suspect to be vulnerable (If applicable)<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"subject_2\" class=\"ff-el-form-control\" data-name=\"subject_2\" id=\"ff_65_subject_2\"  aria-invalid=\"false\" aria-required=false><\/div><\/div><div class='ff-el-group'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_65_description_1' id='label_ff_65_description_1' aria-label=\"The steps you took to identify the security issue or vulnerability (scripts or screen shots are helpful)\">The steps you took to identify the security issue or vulnerability (scripts or screen shots are helpful)<\/label><\/div><div class='ff-el-input--content'><textarea aria-required=\"false\" aria-labelledby=\"label_ff_65_description_1\" name=\"description_1\" id=\"ff_65_description_1\" class=\"ff-el-form-control\" rows=\"4\" cols=\"2\" data-name=\"description_1\" ><\/textarea><\/div><\/div><div class='ff-el-group'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_65_subject_3' id='label_ff_65_subject_3' aria-label=\"Is there a known Common Vulnerability and Exposure (CVE) for this issue?\u202f\">Is there a known Common Vulnerability and Exposure (CVE) for this issue?\u202f<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"subject_3\" class=\"ff-el-form-control\" data-name=\"subject_3\" id=\"ff_65_subject_3\"  aria-invalid=\"false\" aria-required=false><\/div><\/div><div class='ff-el-group'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_65_subject_4' id='label_ff_65_subject_4' aria-label=\"If the vulnerability is related to a product, please confirm the geographic location of the device, so we can consider if the matter needs to be reported to a particular authority\">If the vulnerability is related to a product, please confirm the geographic location of the device, so we can consider if the matter needs to be reported to a particular authority<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"subject_4\" class=\"ff-el-form-control\" data-name=\"subject_4\" id=\"ff_65_subject_4\"  aria-invalid=\"false\" aria-required=false><\/div><\/div><div class='ff-el-group'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_65_subject_5' id='label_ff_65_subject_5' aria-label=\"System \/ network topography (if applicable)\">System \/ network topography (if applicable)<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"subject_5\" class=\"ff-el-form-control\" data-name=\"subject_5\" id=\"ff_65_subject_5\"  aria-invalid=\"false\" aria-required=false><\/div><\/div><div class='ff-el-group'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_65_description_2' id='label_ff_65_description_2' aria-label=\"Any other supporting comments:\">Any other supporting comments:<\/label><\/div><div class='ff-el-input--content'><textarea aria-required=\"false\" aria-labelledby=\"label_ff_65_description_2\" name=\"description_2\" id=\"ff_65_description_2\" class=\"ff-el-form-control\" rows=\"4\" cols=\"2\" data-name=\"description_2\" ><\/textarea><\/div><\/div><div class='ff-el-group ff-text-left ff_submit_btn_wrapper'><button type=\"submit\" class=\"ff-btn ff-btn-submit ff-btn-md ff_btn_style\"  aria-label=\"Submit Form\">Submit Form<\/button><\/div><\/fieldset><\/form><div id='fluentform_65_errors' class='ff-errors-in-stack ff_form_instance_65_1 ff-form-loading_errors ff_form_instance_65_1_errors'><\/div><\/div>            <script type=\"text\/javascript\">\n                window.fluent_form_ff_form_instance_65_1 = {\"id\":\"65\",\"ajaxUrl\":\"https:\\\/\\\/www.myenergi.com\\\/au\\\/wp-admin\\\/admin-ajax.php\",\"settings\":{\"layout\":{\"labelPlacement\":\"top\",\"helpMessagePlacement\":\"with_label\",\"errorMessagePlacement\":\"inline\"},\"restrictions\":{\"denyEmptySubmission\":{\"enabled\":false}}},\"form_instance\":\"ff_form_instance_65_1\",\"form_id_selector\":\"fluentform_65\",\"rules\":{\"input_text\":{\"required\":{\"value\":false,\"message\":\"This field is required\",\"global_message\":\"This field is required\",\"global\":true}},\"email\":{\"required\":{\"value\":false,\"message\":\"Email field is required\",\"global\":false,\"global_message\":\"This field is required\"},\"email\":{\"value\":true,\"message\":\"This field must contain a valid email\",\"global\":false,\"global_message\":\"This field must contain a valid email\"}},\"description\":{\"required\":{\"value\":false,\"message\":\"This field is required\",\"global\":false,\"global_message\":\"This field is required\"}},\"subject_1\":{\"required\":{\"value\":false,\"message\":\"Subject field is required\",\"global\":false,\"global_message\":\"This field is required\"}},\"subject_2\":{\"required\":{\"value\":false,\"message\":\"Subject field is required\",\"global\":false,\"global_message\":\"This field is required\"}},\"description_1\":{\"required\":{\"value\":false,\"message\":\"This field is required\",\"global\":false,\"global_message\":\"This field is required\"}},\"subject_3\":{\"required\":{\"value\":false,\"message\":\"Subject field is required\",\"global\":false,\"global_message\":\"This field is required\"}},\"subject_4\":{\"required\":{\"value\":false,\"message\":\"Subject field is required\",\"global\":false,\"global_message\":\"This field is required\"}},\"subject_5\":{\"required\":{\"value\":false,\"message\":\"Subject field is required\",\"global\":false,\"global_message\":\"This field is required\"}},\"description_2\":{\"required\":{\"value\":false,\"message\":\"This field is required\",\"global\":false,\"global_message\":\"This field is required\"}}},\"debounce_time\":300,\"file_upload_settings\":[]};\n                            <\/script>\n            \n\n            <\/div>\n        <\/div>\n    <\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":18981,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-63696","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.myenergi.com\/au\/wp-json\/wp\/v2\/pages\/63696","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.myenergi.com\/au\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.myenergi.com\/au\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.myenergi.com\/au\/wp-json\/wp\/v2\/users\/18981"}],"replies":[{"embeddable":true,"href":"https:\/\/www.myenergi.com\/au\/wp-json\/wp\/v2\/comments?post=63696"}],"version-history":[{"count":1,"href":"https:\/\/www.myenergi.com\/au\/wp-json\/wp\/v2\/pages\/63696\/revisions"}],"predecessor-version":[{"id":63697,"href":"https:\/\/www.myenergi.com\/au\/wp-json\/wp\/v2\/pages\/63696\/revisions\/63697"}],"wp:attachment":[{"href":"https:\/\/www.myenergi.com\/au\/wp-json\/wp\/v2\/media?parent=63696"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}