{"id":57840,"date":"2023-06-15T19:13:23","date_gmt":"2023-06-15T09:13:23","guid":{"rendered":"https:\/\/www.myenergi.com\/au\/?page_id=57840"},"modified":"2025-11-21T23:41:18","modified_gmt":"2025-11-21T12:41:18","slug":"support-ticket","status":"publish","type":"page","link":"https:\/\/www.myenergi.com\/au\/product-support\/support-ticket\/","title":{"rendered":"Support Ticket"},"content":{"rendered":"\n\n<div id='block-header-basic-block_c757f2c33fe562b228a88e8f0e753db2'  class='flexi-block header-basic-block pt-0 pb-8 lg:pb-16 relative header-with-image'>\n\n\n    <div class=\"relative \">\n\t\n            <img decoding=\"async\" width=\"1920\" height=\"788\" src=\"https:\/\/www.myenergi.com\/au\/wp-content\/uploads\/sites\/8\/2022\/05\/myenergi-contact-us.png\" class=\"absolute top-0 left-0 object-cover w-full h-full z-[-1] hidden md:block\" alt=\"contact myenergi australia\" style=\"opacity: 1\" loading=\"lazy\" srcset=\"https:\/\/www.myenergi.com\/au\/wp-content\/uploads\/sites\/8\/2022\/05\/myenergi-contact-us.png 1920w, https:\/\/www.myenergi.com\/au\/wp-content\/uploads\/sites\/8\/2022\/05\/myenergi-contact-us-300x123.png 300w, https:\/\/www.myenergi.com\/au\/wp-content\/uploads\/sites\/8\/2022\/05\/myenergi-contact-us-1024x420.png 1024w, https:\/\/www.myenergi.com\/au\/wp-content\/uploads\/sites\/8\/2022\/05\/myenergi-contact-us-768x315.png 768w, https:\/\/www.myenergi.com\/au\/wp-content\/uploads\/sites\/8\/2022\/05\/myenergi-contact-us-1536x630.png 1536w, https:\/\/www.myenergi.com\/au\/wp-content\/uploads\/sites\/8\/2022\/05\/myenergi-contact-us-600x246.png 600w, https:\/\/www.myenergi.com\/au\/wp-content\/uploads\/sites\/8\/2022\/05\/myenergi-contact-us-250x103.png 250w\" sizes=\"auto, (max-width: 1920px) 100vw, 1920px\" \/><img decoding=\"async\" width=\"1024\" height=\"587\" src=\"https:\/\/www.myenergi.com\/au\/wp-content\/uploads\/sites\/8\/2022\/05\/myenergi-contact-us-mobile.png\" class=\"absolute top-0 left-0 object-cover w-full h-full z-[-1] block md:hidden\" alt=\"\" style=\"opacity: 1\" loading=\"lazy\" srcset=\"https:\/\/www.myenergi.com\/au\/wp-content\/uploads\/sites\/8\/2022\/05\/myenergi-contact-us-mobile.png 1024w, https:\/\/www.myenergi.com\/au\/wp-content\/uploads\/sites\/8\/2022\/05\/myenergi-contact-us-mobile-300x172.png 300w, https:\/\/www.myenergi.com\/au\/wp-content\/uploads\/sites\/8\/2022\/05\/myenergi-contact-us-mobile-768x440.png 768w, https:\/\/www.myenergi.com\/au\/wp-content\/uploads\/sites\/8\/2022\/05\/myenergi-contact-us-mobile-600x344.png 600w, https:\/\/www.myenergi.com\/au\/wp-content\/uploads\/sites\/8\/2022\/05\/myenergi-contact-us-mobile-250x143.png 250w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>        \n\t<div class=\"container flex flex-col mx-auto invert-color  min-h-[394px]  pb-9  min-h-[587px] lg:min-h-[850px] justify-between pt-64 \">\n\t\t<div class=\"first-mt-0 pb-9 lg:pb-4\">\n                            <h1 class=\"h2 lg:h3 !mb-0\">\n                    Support Ticket                <\/h1>\n                    <\/div>\n\n\t\t\t\t\t<div class=\"relative flex flex-wrap justify-between w-full mx-auto\">\n    <div class=\"w-full py-5 breadcrumbs\">\n        <nav aria-label=\"breadcrumbs\" class=\"rank-math-breadcrumb\"><p><span class=\"last\">Home<\/span><\/p><\/nav>    <\/div>\n<\/div>\t\t\t<\/div>\n    <\/div>\n<\/div>\n\n\n\n    <div id='block-cta-block-block_bcf7b3e2cbf9eba858309fc9610068e7'  class='flexi-block cta-block-block pt-8 lg:pt-16 pb-8 lg:pb-16'>\n        <div class=\"container flex flex-wrap mx-auto\">\n                            <div class=\"relative w-full lg:w-2\/6 py-10 pl-10 pr-13 md:p-14 xl:p-17 rounded-2.5xl mb-2.5 lg:mb-0 cta-content bg-green\">\n                                            <div class=\"z-10 flex flex-col flex-wrap items-start self-start w-full lg:max-w-xs first-mt-0\">\n                            <span class=\"h4  text-left  \">Our team are on hand to help<\/span>\n<p class=\"paragraph !text-greydark text-left  \">Our team of experts are here to help you with the best <a href=\"https:\/\/www.myenergi.com\/au\/product\/zappi\/\">EV<\/a> setup. Use the contact form to speak to us directly or via phone on 1300 743 443\u00a0or email on<br \/>\n<a href=\"mailto:apac.support@myenergi.com\">apac.support@myenergi.com<\/a><\/p>\n<p>\u00a0<\/p>\n                        <\/div>\n                                                        <\/div>\n            \n                            <div class=\"w-full lg:w-2\/3 lg:pl-2.5\">\n                    <div class=\"px-12 text-white content-white bg-greydark rounded-2.5xl lg:px-22 2xl:px-30 py-13 first-mt-0\">\n\n                        <h1 class=\"h3 !text-white text-left  \">Contact\u00a0Our Support Team<\/h1>\n\n\n                        <div class='fluentform ff-default fluentform_wrapper_58 ffs_default_wrap'><form data-form_id=\"58\" id=\"fluentform_58\" class=\"frm-fluent-form fluent_form_58 ff-el-form-top ff_form_instance_58_1 ff-form-loading ffs_default\" data-form_instance=\"ff_form_instance_58_1\" method=\"POST\" ><fieldset  style=\"border: none!important;margin: 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id=\"ff_58_dropdown\" class=\"ff-el-form-control\" data-name=\"dropdown\" data-calc_value=\"0\"  aria-invalid=\"false\" aria-required=\"true\" aria-labelledby=\"label_ff_58_dropdown\"><option value=\"\">&#8211; Select &#8211;<\/option><option value=\"Technical support \"  >Technical support<\/option><option value=\"Customer support \"  >Customer support<\/option><option value=\"Product registration   \"  >Product registration<\/option><\/select><\/div><\/div><div class='ff-el-group'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_58_dropdown_1' id='label_ff_58_dropdown_1' aria-label=\"Are you an end user?\">Are you an end user?<\/label><\/div><div class='ff-el-input--content'><select name=\"dropdown_1\" id=\"ff_58_dropdown_1\" class=\"ff-el-form-control\" data-name=\"dropdown_1\" data-calc_value=\"0\"  aria-invalid=\"false\" aria-required=\"true\" aria-labelledby=\"label_ff_58_dropdown_1\"><option value=\"\">&#8211; Select &#8211;<\/option><option value=\"Yes, I&#039;m end user \"  >Yes, I&#8217;m end user<\/option><option value=\"No, I&#039;m an Installer\"  >No, I&#8217;m an Installer<\/option><option value=\"No\"  >No<\/option><\/select><\/div><\/div><div data-type=\"name-element\" data-name=\"names\" class=\" ff-field_container ff-name-field-wrapper\" ><div class='ff-t-container'><div class='ff-t-cell '><div class='ff-el-group  ff-el-form-top'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_58_names_first_name_' id='label_ff_58_names_first_name_' >First Name<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"names[first_name]\" id=\"ff_58_names_first_name_\" class=\"ff-el-form-control\" placeholder=\"First Name\" aria-invalid=\"false\" aria-required=true><\/div><\/div><\/div><div class='ff-t-cell '><div class='ff-el-group  ff-el-form-top'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_58_names_last_name_' 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