{"id":35479,"date":"2022-06-09T16:27:10","date_gmt":"2022-06-09T15:27:10","guid":{"rendered":"https:\/\/myenergi.com\/?page_id=35479"},"modified":"2023-06-20T01:13:20","modified_gmt":"2023-06-19T15:13:20","slug":"zappi-support","status":"publish","type":"page","link":"https:\/\/www.myenergi.com\/au\/product-support\/zappi-support\/","title":{"rendered":"zappi support"},"content":{"rendered":"\n\n<div id='block-header-basic-block_6c767d8ece45d319dbb8f7545e685e36'  class='flexi-block header-basic-block pt-0 pb-0 relative '>\n\n\n    <div class=\"relative \">\n\t\n\t<div class=\"container flex flex-col mx-auto    justify-end py-11 md:py-9 lg:py-11 \">\n\t\t<div class=\"first-mt-0 \">\n                            <h1 class=\"h2 lg:h3 !mb-0\">\n                    zappi support                <\/h1>\n                    <\/div>\n\n\t\t\t\t\t<div class=\"relative flex flex-wrap justify-between w-full mx-auto\">\n    <div class=\"w-full py-5 breadcrumbs\">\n        <nav aria-label=\"breadcrumbs\" class=\"rank-math-breadcrumb\"><p><span class=\"last\">Home<\/span><\/p><\/nav>    <\/div>\n<\/div>\t\t\t<\/div>\n    <\/div>\n<\/div>\n\n\n\n<div id='block-featured-products-block_4e81213c3d283b10cb05ca4470b9cb0a'  class='flexi-block featured-products-block pt-8 lg:pt-16 pb-8 lg:pb-16'>\n\t<div class=\"container mx-auto max-w-8xl\">\n\t\t<div class=\"flex flex-wrap lg:-mx-4\">\n\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"w-full lg:px-4 lg:w-1\/3 lg:mb-0 info-box load-hidden mb-5 min-h-[364px] lg:min-h-[662px] 2xl:min-h-[782px]\">\n\t\t\t\t\t\t\t\t<div class=\"rounded-2.5xl flex relative overflow-hidden flex-wrap w-full h-full p-7.5 md:px-10 md:py-9 bg-contain bg-no-repeat bg-greydark invert-text-color\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"z-10 w-full break-words lg:w-11\/12 first-mt-0 last-mb-0\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"subtitle2 !text-white text-left  \">Latest version<\/span>\n<h4 class=\"h4 !text-white text-left  !font-product !font-normal\">Firmware update<\/h4>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"z-10 flex flex-col items-start self-end w-full first-mt-0 last-mb-0\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/support.myenergi.com\/hc\/en-gb\/articles\/360020109017-Current-firmware-versions-updating-your-firmware\" target=\"_blank\" class=\"mt-3 mr-2 btn  !bg-green !border-green !text-greydark \" rel=\"noopener\">Find out more<\/a>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"w-full lg:px-4 lg:w-1\/3 lg:mb-0 info-box load-hidden mb-5 min-h-[364px] lg:min-h-[662px] 2xl:min-h-[782px]\">\n\t\t\t\t\t\t\t\t<div class=\"rounded-2.5xl flex relative overflow-hidden flex-wrap w-full h-full p-7.5 md:px-10 md:py-9 bg-contain bg-no-repeat bg-pink\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"z-10 w-full break-words lg:w-11\/12 first-mt-0 last-mb-0\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"subtitle2 !text-white text-left  \">Create a support request ticket<\/span>\n<h4 class=\"h4 !text-white text-left  !font-product !font-normal\">Technical support<\/h4>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"z-10 flex flex-col items-start self-end w-full first-mt-0 last-mb-0\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.myenergi.com\/au\/product-support\/support-ticket\/\" target=\"_blank\" class=\"mt-3 mr-2 btn  !bg-green !border-green !text-greydark \">Create a ticket<\/a>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"w-full lg:px-4 lg:w-1\/3 lg:mb-0 info-box load-hidden mb-5 min-h-[364px] lg:min-h-[662px] 2xl:min-h-[782px]\">\n\t\t\t\t\t\t\t\t<div class=\"rounded-2.5xl flex relative overflow-hidden flex-wrap w-full h-full p-7.5 md:px-10 md:py-9 bg-contain bg-no-repeat bg-blue\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"z-10 w-full break-words lg:w-11\/12 first-mt-0 last-mb-0\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"subtitle2 !text-white text-left  \">Requires a myaccount login<\/span>\n<h4 class=\"h4 !text-white text-left  !font-product !font-normal\">Register your zappi<\/h4>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"z-10 flex flex-col items-start self-end w-full first-mt-0 last-mb-0\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/myaccount.myenergi.com\/login\" target=\"_blank\" class=\"mt-3 mr-2 btn  !bg-green !border-green !text-greydark \" rel=\"noopener\">Register now<\/a>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n\n\n<div id='block-content-accordion-block_c4b9741e2f97263fd9ff16f93427dc09'  class='flexi-block content-accordion-block pt-8 lg:pt-16 pb-8 lg:pb-16 bg-white'>\n\t<div class=\"container flex flex-wrap mx-auto\">\n\t\t\t\t\t<div class=\"w-full pb-11 xl:w-2\/5 2xl:w-1\/3 xl:pr-12 2xl:pr-24 xl:pb-0 first-mt-0 last-mb-0\">\n\t\t\t\t<h2 class=\"center lightgreen bold\">Most Common FAQ&#8217;s about zappi<\/h2>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"w-full xl:w-3\/5 2xl:w-2\/3\">\n\t\t\t\n\t\t\t\t<div class=\"faq bg-grey-20 rounded-2.5xl mb-3 xl:ml-2.5 accent-green\">\n\t\t\t\t\t\n\t\t\t\t\t\t<!--Title-->\n\t\t\t\t\t\t<button role=\"button\" class=\"relative py-[23px] pr-7.5 pl-10 flex items-center justify-between w-full text-left no-underline appearance-none faq-title\" aria-expanded=\"false\" aria-controls=\"block_c4b9741e2f97263fd9ff16f93427dc09-answer-1\">\n\t\t\t\t\t\t\t<span class=\"h6 !my-0 !text-2.5xl !leading-normal w-9\/12 xs:w-8\/12 lg:!w-11\/12 pointer-events-none\">\n                                Do I need solar panels for a zappi to work?                            <\/span>\n\t\t\t\t\t\t\t<i class=\"transition duration-300 text-greydark rotate-45 text-[27px] rounded-full pointer-events-none icon-cross\"><\/i>\n\t\t\t\t\t\t<\/button>\n\n\t\t\t\t\t\t<!-- Content -->\n\t\t\t\t\t\t<div class=\"pl-10 overflow-hidden sm:pl-15 pb-6 lg:pb-7.5 faq-answer\" id=\"block_c4b9741e2f97263fd9ff16f93427dc09-answer-1\">\n\t\t\t\t\t\t\t<div class=\"w-full text-lg faq-content first-mt-0 last-mb-0 px-7.5 sm:px-10 border-l-2 border-green\">\n\t\t\t\t\t\t\t\t<p>No, not at all! zappi works as a stand alone 7kW charger, though has extra features not available on many other chargers, that make it compatible with renewable energy systems, such as solar panels and wind turbines.<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t<div class=\"faq bg-grey-20 rounded-2.5xl mb-3 xl:ml-2.5 accent-green\">\n\t\t\t\t\t\n\t\t\t\t\t\t<!--Title-->\n\t\t\t\t\t\t<button role=\"button\" class=\"relative py-[23px] pr-7.5 pl-10 flex items-center justify-between w-full text-left no-underline appearance-none faq-title\" aria-expanded=\"false\" aria-controls=\"block_c4b9741e2f97263fd9ff16f93427dc09-answer-2\">\n\t\t\t\t\t\t\t<span class=\"h6 !my-0 !text-2.5xl !leading-normal w-9\/12 xs:w-8\/12 lg:!w-11\/12 pointer-events-none\">\n                                What are the installation requirements for the zappi?                            <\/span>\n\t\t\t\t\t\t\t<i class=\"transition duration-300 text-greydark rotate-45 text-[27px] rounded-full pointer-events-none icon-cross\"><\/i>\n\t\t\t\t\t\t<\/button>\n\n\t\t\t\t\t\t<!-- Content -->\n\t\t\t\t\t\t<div class=\"pl-10 overflow-hidden sm:pl-15 pb-6 lg:pb-7.5 faq-answer\" id=\"block_c4b9741e2f97263fd9ff16f93427dc09-answer-2\">\n\t\t\t\t\t\t\t<div class=\"w-full text-lg faq-content first-mt-0 last-mb-0 px-7.5 sm:px-10 border-l-2 border-green\">\n\t\t\t\t\t\t\t\t<p>Circuit breaker or 30mA Type A RCBO depending on local installation requirements, 32A curve B. <em>Please note that a higher rated MCB\/RCBO may be needed due to thermal derating factors as recommended by the MCB\/RCBO manufacturer.<\/em><\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t<div class=\"faq bg-grey-20 rounded-2.5xl mb-3 xl:ml-2.5 accent-green\">\n\t\t\t\t\t\n\t\t\t\t\t\t<!--Title-->\n\t\t\t\t\t\t<button role=\"button\" class=\"relative py-[23px] pr-7.5 pl-10 flex items-center justify-between w-full text-left no-underline appearance-none faq-title\" aria-expanded=\"false\" aria-controls=\"block_c4b9741e2f97263fd9ff16f93427dc09-answer-3\">\n\t\t\t\t\t\t\t<span class=\"h6 !my-0 !text-2.5xl !leading-normal w-9\/12 xs:w-8\/12 lg:!w-11\/12 pointer-events-none\">\n                                How many CT&#8217;s are provided ?                            <\/span>\n\t\t\t\t\t\t\t<i class=\"transition duration-300 text-greydark rotate-45 text-[27px] rounded-full pointer-events-none icon-cross\"><\/i>\n\t\t\t\t\t\t<\/button>\n\n\t\t\t\t\t\t<!-- Content -->\n\t\t\t\t\t\t<div class=\"pl-10 overflow-hidden sm:pl-15 pb-6 lg:pb-7.5 faq-answer\" id=\"block_c4b9741e2f97263fd9ff16f93427dc09-answer-3\">\n\t\t\t\t\t\t\t<div class=\"w-full text-lg faq-content first-mt-0 last-mb-0 px-7.5 sm:px-10 border-l-2 border-green\">\n\t\t\t\t\t\t\t\t<div class=\"accordion__item__title my1 flex justify-between items-center\">\n<div class=\"p1\">1 x CT for the 1-ph version &#038; 3 x CT&#8217;s for the 3-ph version<\/div>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t<div class=\"faq bg-grey-20 rounded-2.5xl mb-3 xl:ml-2.5 accent-green\">\n\t\t\t\t\t\n\t\t\t\t\t\t<!--Title-->\n\t\t\t\t\t\t<button role=\"button\" class=\"relative py-[23px] pr-7.5 pl-10 flex items-center justify-between w-full text-left no-underline appearance-none faq-title\" aria-expanded=\"false\" aria-controls=\"block_c4b9741e2f97263fd9ff16f93427dc09-answer-4\">\n\t\t\t\t\t\t\t<span class=\"h6 !my-0 !text-2.5xl !leading-normal w-9\/12 xs:w-8\/12 lg:!w-11\/12 pointer-events-none\">\n                                How does the \u201cPEN conductor loss\u201d detection works?                            <\/span>\n\t\t\t\t\t\t\t<i class=\"transition duration-300 text-greydark rotate-45 text-[27px] rounded-full pointer-events-none icon-cross\"><\/i>\n\t\t\t\t\t\t<\/button>\n\n\t\t\t\t\t\t<!-- Content -->\n\t\t\t\t\t\t<div class=\"pl-10 overflow-hidden sm:pl-15 pb-6 lg:pb-7.5 faq-answer\" id=\"block_c4b9741e2f97263fd9ff16f93427dc09-answer-4\">\n\t\t\t\t\t\t\t<div class=\"w-full text-lg faq-content first-mt-0 last-mb-0 px-7.5 sm:px-10 border-l-2 border-green\">\n\t\t\t\t\t\t\t\t<p>In case of a PEN fault, zappi becomes completely isolated from the input supply. That means that all conductors present at the output socket or cable &#8211; including protective earth and control signals \u2013 will be safe removing any risk of potential electric shock. zappi meets the requirements of BS 7671:2018, 722.411.4.1 (v).<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t<div class=\"faq bg-grey-20 rounded-2.5xl mb-3 xl:ml-2.5 accent-green\">\n\t\t\t\t\t\n\t\t\t\t\t\t<!--Title-->\n\t\t\t\t\t\t<button role=\"button\" class=\"relative py-[23px] pr-7.5 pl-10 flex items-center justify-between w-full text-left no-underline appearance-none faq-title\" aria-expanded=\"false\" aria-controls=\"block_c4b9741e2f97263fd9ff16f93427dc09-answer-5\">\n\t\t\t\t\t\t\t<span class=\"h6 !my-0 !text-2.5xl !leading-normal w-9\/12 xs:w-8\/12 lg:!w-11\/12 pointer-events-none\">\n                                What is the minimum charging level on the 3-phase zappi?                            <\/span>\n\t\t\t\t\t\t\t<i class=\"transition duration-300 text-greydark rotate-45 text-[27px] rounded-full pointer-events-none icon-cross\"><\/i>\n\t\t\t\t\t\t<\/button>\n\n\t\t\t\t\t\t<!-- Content -->\n\t\t\t\t\t\t<div class=\"pl-10 overflow-hidden sm:pl-15 pb-6 lg:pb-7.5 faq-answer\" id=\"block_c4b9741e2f97263fd9ff16f93427dc09-answer-5\">\n\t\t\t\t\t\t\t<div class=\"w-full text-lg faq-content first-mt-0 last-mb-0 px-7.5 sm:px-10 border-l-2 border-green\">\n\t\t\t\t\t\t\t\t<p>In all cases, the EV is the limiting factor. Some EVs cannot be charged using 3-phase, hence they will only be charged using 1-phase. The charging current is limited by the EV as well, usually it\u2019s 16A, 30A or 32A. If your EV can be charged using 3-phase, zappi has the capability to charge at a low rate using only 1-phase.<\/p>\n<p>1-phase charging range : 1,4 kW \u2192 07 kW<br \/>\n3-phase charging range : 4,1 kW \u2192 22 kW<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t<div class=\"faq bg-grey-20 rounded-2.5xl mb-3 xl:ml-2.5 accent-green\">\n\t\t\t\t\t\n\t\t\t\t\t\t<!--Title-->\n\t\t\t\t\t\t<button role=\"button\" class=\"relative py-[23px] pr-7.5 pl-10 flex items-center justify-between w-full text-left no-underline appearance-none faq-title\" aria-expanded=\"false\" aria-controls=\"block_c4b9741e2f97263fd9ff16f93427dc09-answer-6\">\n\t\t\t\t\t\t\t<span class=\"h6 !my-0 !text-2.5xl !leading-normal w-9\/12 xs:w-8\/12 lg:!w-11\/12 pointer-events-none\">\n                                Can I charge at different current rate across the phases in 3-ph charging?                            <\/span>\n\t\t\t\t\t\t\t<i class=\"transition duration-300 text-greydark rotate-45 text-[27px] rounded-full pointer-events-none icon-cross\"><\/i>\n\t\t\t\t\t\t<\/button>\n\n\t\t\t\t\t\t<!-- Content -->\n\t\t\t\t\t\t<div class=\"pl-10 overflow-hidden sm:pl-15 pb-6 lg:pb-7.5 faq-answer\" id=\"block_c4b9741e2f97263fd9ff16f93427dc09-answer-6\">\n\t\t\t\t\t\t\t<div class=\"w-full text-lg faq-content first-mt-0 last-mb-0 px-7.5 sm:px-10 border-l-2 border-green\">\n\t\t\t\t\t\t\t\t<p>No, when charging with 3-phase, the current drawn by the EV will be the same on all phases.<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t<div class=\"faq bg-grey-20 rounded-2.5xl mb-3 xl:ml-2.5 accent-green\">\n\t\t\t\t\t\n\t\t\t\t\t\t<!--Title-->\n\t\t\t\t\t\t<button role=\"button\" class=\"relative py-[23px] pr-7.5 pl-10 flex items-center justify-between w-full text-left no-underline appearance-none faq-title\" aria-expanded=\"false\" aria-controls=\"block_c4b9741e2f97263fd9ff16f93427dc09-answer-7\">\n\t\t\t\t\t\t\t<span class=\"h6 !my-0 !text-2.5xl !leading-normal w-9\/12 xs:w-8\/12 lg:!w-11\/12 pointer-events-none\">\n                                Can the new 3-phase zappi be connected to one phase only ?                            <\/span>\n\t\t\t\t\t\t\t<i class=\"transition duration-300 text-greydark rotate-45 text-[27px] rounded-full pointer-events-none icon-cross\"><\/i>\n\t\t\t\t\t\t<\/button>\n\n\t\t\t\t\t\t<!-- Content -->\n\t\t\t\t\t\t<div class=\"pl-10 overflow-hidden sm:pl-15 pb-6 lg:pb-7.5 faq-answer\" id=\"block_c4b9741e2f97263fd9ff16f93427dc09-answer-7\">\n\t\t\t\t\t\t\t<div class=\"w-full text-lg faq-content first-mt-0 last-mb-0 px-7.5 sm:px-10 border-l-2 border-green\">\n\t\t\t\t\t\t\t\t<p>Yes, it will act like a standard single phase zappi. However, only 1 CT input will be available.<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t<div class=\"faq bg-grey-20 rounded-2.5xl mb-3 xl:ml-2.5 accent-green\">\n\t\t\t\t\t\n\t\t\t\t\t\t<!--Title-->\n\t\t\t\t\t\t<button role=\"button\" class=\"relative py-[23px] pr-7.5 pl-10 flex items-center justify-between w-full text-left no-underline appearance-none faq-title\" aria-expanded=\"false\" aria-controls=\"block_c4b9741e2f97263fd9ff16f93427dc09-answer-8\">\n\t\t\t\t\t\t\t<span class=\"h6 !my-0 !text-2.5xl !leading-normal w-9\/12 xs:w-8\/12 lg:!w-11\/12 pointer-events-none\">\n                                Can I swap an existing 7kW charger with the zappi ?                            <\/span>\n\t\t\t\t\t\t\t<i class=\"transition duration-300 text-greydark rotate-45 text-[27px] rounded-full pointer-events-none icon-cross\"><\/i>\n\t\t\t\t\t\t<\/button>\n\n\t\t\t\t\t\t<!-- Content -->\n\t\t\t\t\t\t<div class=\"pl-10 overflow-hidden sm:pl-15 pb-6 lg:pb-7.5 faq-answer\" id=\"block_c4b9741e2f97263fd9ff16f93427dc09-answer-8\">\n\t\t\t\t\t\t\t<div class=\"w-full text-lg faq-content first-mt-0 last-mb-0 px-7.5 sm:px-10 border-l-2 border-green\">\n\t\t\t\t\t\t\t\t<p>Yes, with the single phase zappi. The supply is very similar, just make sure you connect the extra CT sensors.<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t<div class=\"faq bg-grey-20 rounded-2.5xl mb-3 xl:ml-2.5 accent-green\">\n\t\t\t\t\t\n\t\t\t\t\t\t<!--Title-->\n\t\t\t\t\t\t<button role=\"button\" class=\"relative py-[23px] pr-7.5 pl-10 flex items-center justify-between w-full text-left no-underline appearance-none faq-title\" aria-expanded=\"false\" aria-controls=\"block_c4b9741e2f97263fd9ff16f93427dc09-answer-9\">\n\t\t\t\t\t\t\t<span class=\"h6 !my-0 !text-2.5xl !leading-normal w-9\/12 xs:w-8\/12 lg:!w-11\/12 pointer-events-none\">\n                                Can I have my existing charger and a zappi installed together without overloading my supply?                            <\/span>\n\t\t\t\t\t\t\t<i class=\"transition duration-300 text-greydark rotate-45 text-[27px] rounded-full pointer-events-none icon-cross\"><\/i>\n\t\t\t\t\t\t<\/button>\n\n\t\t\t\t\t\t<!-- Content -->\n\t\t\t\t\t\t<div class=\"pl-10 overflow-hidden sm:pl-15 pb-6 lg:pb-7.5 faq-answer\" id=\"block_c4b9741e2f97263fd9ff16f93427dc09-answer-9\">\n\t\t\t\t\t\t\t<div class=\"w-full text-lg faq-content first-mt-0 last-mb-0 px-7.5 sm:px-10 border-l-2 border-green\">\n\t\t\t\t\t\t\t\t<p>It really depends on your installation setup. You can install zappi using a dedicated circuit from your main consumer unit and set a \u201cGrid Limit\u201d to make sure you will not blow your main fuse.<\/p>\n<p>Or you can install your zappi from a secondary consumer unit (a garage feed for example) and connect a sensor to act like a \u201cGroup Limit\u201d, to make sure that your secondary supply will not be overloaded as an addition to the \u201cGrid Limit\u201d.<\/p>\n<p>But don\u2019t forget to ask your DNO if you are allowed to install a second charge point.<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t<div class=\"faq bg-grey-20 rounded-2.5xl mb-3 xl:ml-2.5 accent-green\">\n\t\t\t\t\t\n\t\t\t\t\t\t<!--Title-->\n\t\t\t\t\t\t<button role=\"button\" class=\"relative py-[23px] pr-7.5 pl-10 flex items-center justify-between w-full text-left no-underline appearance-none faq-title\" aria-expanded=\"false\" aria-controls=\"block_c4b9741e2f97263fd9ff16f93427dc09-answer-10\">\n\t\t\t\t\t\t\t<span class=\"h6 !my-0 !text-2.5xl !leading-normal w-9\/12 xs:w-8\/12 lg:!w-11\/12 pointer-events-none\">\n                                Can you switch between 3-ph and 1-ph charging?                            <\/span>\n\t\t\t\t\t\t\t<i class=\"transition duration-300 text-greydark rotate-45 text-[27px] rounded-full pointer-events-none icon-cross\"><\/i>\n\t\t\t\t\t\t<\/button>\n\n\t\t\t\t\t\t<!-- Content -->\n\t\t\t\t\t\t<div class=\"pl-10 overflow-hidden sm:pl-15 pb-6 lg:pb-7.5 faq-answer\" id=\"block_c4b9741e2f97263fd9ff16f93427dc09-answer-10\">\n\t\t\t\t\t\t\t<div class=\"w-full text-lg faq-content first-mt-0 last-mb-0 px-7.5 sm:px-10 border-l-2 border-green\">\n\t\t\t\t\t\t\t\t<p>A 3-ph zappi connected to a 3-ph supply can be set to charge in ECO mode using 1 phase only. It\u2019s quite useful when you want to charge at a lower rate to track surplus in ECO mode but have the possibility to charge at 22kW in FAST mode or by using the Boost function.<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t<div class=\"faq bg-grey-20 rounded-2.5xl mb-3 xl:ml-2.5 accent-green\">\n\t\t\t\t\t\n\t\t\t\t\t\t<!--Title-->\n\t\t\t\t\t\t<button role=\"button\" class=\"relative py-[23px] pr-7.5 pl-10 flex items-center justify-between w-full text-left no-underline appearance-none faq-title\" aria-expanded=\"false\" aria-controls=\"block_c4b9741e2f97263fd9ff16f93427dc09-answer-11\">\n\t\t\t\t\t\t\t<span class=\"h6 !my-0 !text-2.5xl !leading-normal w-9\/12 xs:w-8\/12 lg:!w-11\/12 pointer-events-none\">\n                                Can we charge a single phase capable EV with a 3-ph zappi?                            <\/span>\n\t\t\t\t\t\t\t<i class=\"transition duration-300 text-greydark rotate-45 text-[27px] rounded-full pointer-events-none icon-cross\"><\/i>\n\t\t\t\t\t\t<\/button>\n\n\t\t\t\t\t\t<!-- Content -->\n\t\t\t\t\t\t<div class=\"pl-10 overflow-hidden sm:pl-15 pb-6 lg:pb-7.5 faq-answer\" id=\"block_c4b9741e2f97263fd9ff16f93427dc09-answer-11\">\n\t\t\t\t\t\t\t<div class=\"w-full text-lg faq-content first-mt-0 last-mb-0 px-7.5 sm:px-10 border-l-2 border-green\">\n\t\t\t\t\t\t\t\t<p>Yes, absolutely!<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t<div class=\"faq bg-grey-20 rounded-2.5xl mb-3 xl:ml-2.5 accent-green\">\n\t\t\t\t\t\n\t\t\t\t\t\t<!--Title-->\n\t\t\t\t\t\t<button role=\"button\" class=\"relative py-[23px] pr-7.5 pl-10 flex items-center justify-between w-full text-left no-underline appearance-none faq-title\" aria-expanded=\"false\" aria-controls=\"block_c4b9741e2f97263fd9ff16f93427dc09-answer-12\">\n\t\t\t\t\t\t\t<span class=\"h6 !my-0 !text-2.5xl !leading-normal w-9\/12 xs:w-8\/12 lg:!w-11\/12 pointer-events-none\">\n                                Does the zappi support Vehicle to Grid (V2G)?                            <\/span>\n\t\t\t\t\t\t\t<i class=\"transition duration-300 text-greydark rotate-45 text-[27px] rounded-full pointer-events-none icon-cross\"><\/i>\n\t\t\t\t\t\t<\/button>\n\n\t\t\t\t\t\t<!-- Content -->\n\t\t\t\t\t\t<div class=\"pl-10 overflow-hidden sm:pl-15 pb-6 lg:pb-7.5 faq-answer\" id=\"block_c4b9741e2f97263fd9ff16f93427dc09-answer-12\">\n\t\t\t\t\t\t\t<div class=\"w-full text-lg faq-content first-mt-0 last-mb-0 px-7.5 sm:px-10 border-l-2 border-green\">\n\t\t\t\t\t\t\t\t<p>No.<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t<div class=\"faq bg-grey-20 rounded-2.5xl mb-3 xl:ml-2.5 accent-green\">\n\t\t\t\t\t\n\t\t\t\t\t\t<!--Title-->\n\t\t\t\t\t\t<button role=\"button\" class=\"relative py-[23px] pr-7.5 pl-10 flex items-center justify-between w-full text-left no-underline appearance-none faq-title\" aria-expanded=\"false\" aria-controls=\"block_c4b9741e2f97263fd9ff16f93427dc09-answer-13\">\n\t\t\t\t\t\t\t<span class=\"h6 !my-0 !text-2.5xl !leading-normal w-9\/12 xs:w-8\/12 lg:!w-11\/12 pointer-events-none\">\n                                How does ECO and ECO+ mode work when charging 3-ph?                            <\/span>\n\t\t\t\t\t\t\t<i class=\"transition duration-300 text-greydark rotate-45 text-[27px] rounded-full pointer-events-none icon-cross\"><\/i>\n\t\t\t\t\t\t<\/button>\n\n\t\t\t\t\t\t<!-- Content -->\n\t\t\t\t\t\t<div class=\"pl-10 overflow-hidden sm:pl-15 pb-6 lg:pb-7.5 faq-answer\" id=\"block_c4b9741e2f97263fd9ff16f93427dc09-answer-13\">\n\t\t\t\t\t\t\t<div class=\"w-full text-lg faq-content first-mt-0 last-mb-0 px-7.5 sm:px-10 border-l-2 border-green\">\n\t\t\t\t\t\t\t\t<p>In all cases, charging 3-ph means taking the same power from all phases. Usually, the electricity meter \u201cnet\u201d all phases, so does zappi. You can than have import on one phase and export on another, the total sum being zero. zappi will make sure that the netting across phases equals 0.<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t<div class=\"faq bg-grey-20 rounded-2.5xl mb-3 xl:ml-2.5 accent-green\">\n\t\t\t\t\t\n\t\t\t\t\t\t<!--Title-->\n\t\t\t\t\t\t<button role=\"button\" class=\"relative py-[23px] pr-7.5 pl-10 flex items-center justify-between w-full text-left no-underline appearance-none faq-title\" aria-expanded=\"false\" aria-controls=\"block_c4b9741e2f97263fd9ff16f93427dc09-answer-14\">\n\t\t\t\t\t\t\t<span class=\"h6 !my-0 !text-2.5xl !leading-normal w-9\/12 xs:w-8\/12 lg:!w-11\/12 pointer-events-none\">\n                                What can I measure with the CTs on the 3-ph zappi?                            <\/span>\n\t\t\t\t\t\t\t<i class=\"transition duration-300 text-greydark rotate-45 text-[27px] rounded-full pointer-events-none icon-cross\"><\/i>\n\t\t\t\t\t\t<\/button>\n\n\t\t\t\t\t\t<!-- Content -->\n\t\t\t\t\t\t<div class=\"pl-10 overflow-hidden sm:pl-15 pb-6 lg:pb-7.5 faq-answer\" id=\"block_c4b9741e2f97263fd9ff16f93427dc09-answer-14\">\n\t\t\t\t\t\t\t<div class=\"w-full text-lg faq-content first-mt-0 last-mb-0 px-7.5 sm:px-10 border-l-2 border-green\">\n\t\t\t\t\t\t\t\t<p>On a 3-ph Zappi, the CTs are supposed to be connected on a 3-ph load (grid, generation, battery etc..). You can\u2019t connect different types of CTs, they have to be installed on the same location. It is different on the 1-ph version of zappi, that can measure 3 differents (single phase) loads (grid, gen and battery for example).<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t<div class=\"faq bg-grey-20 rounded-2.5xl mb-3 xl:ml-2.5 accent-green\">\n\t\t\t\t\t\n\t\t\t\t\t\t<!--Title-->\n\t\t\t\t\t\t<button role=\"button\" class=\"relative py-[23px] pr-7.5 pl-10 flex items-center justify-between w-full text-left no-underline appearance-none faq-title\" aria-expanded=\"false\" aria-controls=\"block_c4b9741e2f97263fd9ff16f93427dc09-answer-15\">\n\t\t\t\t\t\t\t<span class=\"h6 !my-0 !text-2.5xl !leading-normal w-9\/12 xs:w-8\/12 lg:!w-11\/12 pointer-events-none\">\n                                Which EVs can charge using 3-ph?                            <\/span>\n\t\t\t\t\t\t\t<i class=\"transition duration-300 text-greydark rotate-45 text-[27px] rounded-full pointer-events-none icon-cross\"><\/i>\n\t\t\t\t\t\t<\/button>\n\n\t\t\t\t\t\t<!-- Content -->\n\t\t\t\t\t\t<div class=\"pl-10 overflow-hidden sm:pl-15 pb-6 lg:pb-7.5 faq-answer\" id=\"block_c4b9741e2f97263fd9ff16f93427dc09-answer-15\">\n\t\t\t\t\t\t\t<div class=\"w-full text-lg faq-content first-mt-0 last-mb-0 px-7.5 sm:px-10 border-l-2 border-green\">\n\t\t\t\t\t\t\t\t<p>The Renault Zo\u00e9, the Tesla range, the BMW i3, the B-Class electric, though vehicle technology is improving all the time and more vehicles are coming through.<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n\n\n<div id='block-downloads-block-block_6d77b53fbd99dbfe41a288e50eba4295'  class='flexi-block downloads-block-block bg-greydark invert-text-color pt-8 lg:pt-16 pb-8 lg:pb-16'>\n\t<div class=\"container mx-auto py-18 lg:py-28\">\n\t\t<div class=\"!max-w-[930px] mx-auto\">\n\t\t\t\t\t\t\t<div class=\"first-mt-0\">\n\t\t\t\t\t<h2 class=\"h2  text-left  \">zappi downloads<\/h2>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"mt-12 downloads-wrapper\">\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n\n\n<div id='block-featured-products-block_f9973c37c2f9d901788159c80b0cf6ff'  class='flexi-block featured-products-block pt-8 lg:pt-16 pb-8 lg:pb-16'>\n\t<div class=\"container mx-auto max-w-8xl\">\n\t\t<div class=\"flex flex-wrap lg:-mx-4\">\n\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"w-full lg:px-4 lg:w-1\/3 lg:mb-0 info-box load-hidden mb-5 min-h-[364px] lg:min-h-[662px] 2xl:min-h-[782px]\">\n\t\t\t\t\t\t\t\t<div class=\"rounded-2.5xl flex relative overflow-hidden flex-wrap w-full h-full p-7.5 md:px-10 md:py-9 bg-contain bg-no-repeat bg-greydark invert-text-color\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"z-10 w-full break-words lg:w-11\/12 first-mt-0 last-mb-0\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"subtitle2 !text-white text-left  \">zappi tutorials and guides<\/span>\n<h4 class=\"h4 !text-white text-left  !font-product !font-normal\">Videos<\/h4>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"z-10 flex flex-col items-start self-end w-full first-mt-0 last-mb-0\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.youtube.com\/watch?v=r999W9WnWtk&#038;list=PLeCkPmvhcrMoVjZ6vPlGakhUk6QGTKN-c\" target=\"_blank\" class=\"mt-3 mr-2 btn  !bg-green !border-green !text-greydark \" rel=\"noopener\">Watch now<\/a>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"w-full lg:px-4 lg:w-1\/3 lg:mb-0 info-box load-hidden mb-5 min-h-[364px] lg:min-h-[662px] 2xl:min-h-[782px]\">\n\t\t\t\t\t\t\t\t<div class=\"rounded-2.5xl flex relative overflow-hidden flex-wrap w-full h-full p-7.5 md:px-10 md:py-9 bg-contain bg-no-repeat bg-pink\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"z-10 w-full break-words lg:w-11\/12 first-mt-0 last-mb-0\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"subtitle2 !text-white text-left  \">Speak to fellow zappi customers<\/span>\n<h4 class=\"h4 !text-white text-left  !font-product !font-normal\">Forum<\/h4>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"z-10 flex flex-col items-start self-end w-full first-mt-0 last-mb-0\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/myenergi.info\/\" target=\"_blank\" class=\"mt-3 mr-2 btn  !bg-green !border-green !text-greydark \" rel=\"noopener\">Go to forum<\/a>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t<\/div>\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":33794,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-35479","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.myenergi.com\/au\/wp-json\/wp\/v2\/pages\/35479","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.myenergi.com\/au\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.myenergi.com\/au\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.myenergi.com\/au\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.myenergi.com\/au\/wp-json\/wp\/v2\/comments?post=35479"}],"version-history":[{"count":6,"href":"https:\/\/www.myenergi.com\/au\/wp-json\/wp\/v2\/pages\/35479\/revisions"}],"predecessor-version":[{"id":57864,"href":"https:\/\/www.myenergi.com\/au\/wp-json\/wp\/v2\/pages\/35479\/revisions\/57864"}],"up":[{"embeddable":true,"href":"https:\/\/www.myenergi.com\/au\/wp-json\/wp\/v2\/pages\/33794"}],"wp:attachment":[{"href":"https:\/\/www.myenergi.com\/au\/wp-json\/wp\/v2\/media?parent=35479"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}